Technical Support Officer

**Suffolk County Council - Phoenix House, Ipswich, IP1 5NP - Hybrid**:

- **£23,114 per annum (pro rata if part time)**:

- **37 hours per week - Flexible working options available**:

- **Permanent**

As a modern, flexible and effective organisation, we’re driven to make a positive difference to the environment, the communities we serve and the careers of our people. That’s why, when you join us as** Technical Support Officer,** you’ll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.

Reimagine the possibilities.

**Your role and responsibilities**

As a Technical Support Officer in our Definitive Map team you'll play a crucial administrative role in maintaining the legal records that help protect public access to our countryside. You will manage our online presence and handle financial processes, monitoring budgets to keep our operations running smoothly. From managing payments and processing landowner deposits to maintaining statutory registers, you'll be the go-to person for keeping our systems and processes running like clockwork. If you have strong IT skills, an eye for detail, and enjoy variety in your work, this could be your opportunity to make a real difference to how people experience Suffolk's beautiful outdoor spaces. You'll be joining a supportive team where your administrative expertise will help shape the future of our county's green access network

**You will need**
- demonstrable knowledge and/or experience in a range of office and financial procedures
- good working knowledge of Microsoft packages, e.g. Word, Excel, PowerPoint, Outlook etc.
- great customer service skills, together with an understanding of confidentiality and data protection requirements
- effective verbal and written communication skills
- attention to detail and accuracy
- ability to interpret maps and use digital mapping
- ability to plan and organise your own workload and to work flexibly as part of a team.

**The team**

The Rights of Way and Access team looks after the county council’s green access network. Green access includes 5,700km of public rights of way, open access and informal routes. Suffolk County Council’s ‘**Suffolk Green Access Strategy 2020-2030**’ covers the team’s main priorities with the vision “to get more people using and enjoying Suffolk’s green access network.”

The Definitive Map Team sits within Rights of Way and Access. We maintain the county council's definitive map and associated records and make legal orders to improve the network.

We can offer you a varied and rewarding role working within an experienced and supportive team who are passionate about improving access to the Suffolk countryside.

**Empowering Everyone**

**For more information**

**How to apply**

**Step 1 -** Read the **Job and Person Profile (JPP) (docx).**

**Step 3 - **Upload a** **supporting statement** indicating how you meet numbers 9-20 of the criteria in the ‘Person Profile’ section **of the** **JPP.
- You should use the **Supporting Statement template**.
- Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.

**Step 4 - **Upload a CV (without name and personal details).

**Please note**:Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

**Closing date: 11.30pm, 29 October 2024**

**Interview date**:_ _**6 November 2024**

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid

**As a modern and effective council, we **offer a wide variety of careers to suit people with a range of **skills, abilities and ambitions. We offer working options that **flex to reflect the way people work today and take the time to **understand and support your individual needs. We’re driven **to make a positive difference to the world around us and **encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.**

In return, you’ll enjoy:

- up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
- membership of a competitive Local Government Pension Scheme (LGPS)
- travel, lifestyle, health and wellbeing benefits
- performance-related annual pay progression, in addition to an annual cost-of-living pay increase
- training and encouragement to expand your knowledge
- a variety of career development opportunities across our organisation
- diverse and active staff networks
- flexible working options, with the right to request flexible working from your first day

Plus lots more

If you want to know more about our benefits, values and equality commit