Specialist Technical Support

Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.

**About this role**

You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued. (SSG)

You'll be based in one of our Ipswich or Bristol hubs, surrounded by a team of fellow protectors. You will be part of a team that is responsible for the maintenance and in life support of all Targeted Interception (TI), Data Detention (DR) and Data Disclosure (DD) platforms in the UK and Globally, and the identification and management of operational risks to UK and Non UK TI & DD platforms. You'll use your skills in Linux / MS Windows / VSphere / Networking / Storage to support and maintain the system platforms.

You will need to obtain and maintain DV clearance to undertake this role.

**You'll have the following responsibilities**
- Leads a programme of work that ensures that all Obligations platforms remain stable and able to provide data as required under out legal obligations.
- Leads and owns the maintenance of TI capabilities on the mobile, fixed, WiFi networks and platforms (both within the UK and overseas) to ensure compliance with relevant legislation and HMG security
- Responsible for leading specific incidents within their responsibility effectively and proactively, leading them to resolution within agreed timescales and that changes are efficiently managed, implemented and communicated to all key stakeholders.
- Leads and contributes to ensuring that the security and integrity of the platforms is maintained against relevant and changing standards.
- Be part of an out of hours call rota.

**You'll have the following skills & experience**
- Technical knowledge of Linux / MS Windows / VSphere / Networking / Storage
- Knowledge of fixed/mobile products and services including their platforms and underlying network support including knowledge of specific end to end Obligations system design, standards and applicable underlying security requirements to facilitate support of those platforms.
- Effective relationships: Develops practical and open relationships across Customers, GSS and with other BT teams.
- Business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases).
- Proven track record in the operational and technical support environments
- Security Clearance: minimum of SC.

**Benefits**
- Discounted BT Broadband, TV & mobile packages and BT products
- On target Bonus
- Share options and 10% pension contribution
- Professional development and paid for industry certifications/qualifications
- Flexible benefits/rewards including dental insurance, healthcare, gym memberships etc.
- Well-being support for you and your family
- 3 days paid volunteering a year

**About BT**

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Security is one of the fastest growing parts of our global organisation. We protect our networks from more than 6,500 cyber-attacks each day, invest over £40m in research each year and employ more than 3,000 people - which makes us the largest private cyber security employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture potential and shape your future - whatever your background or experience. You can find out more about Security in BT here

In today’s world, safe and secure digital connections have never been more vital. You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we’re capable of achieving great things, str