Insurance Call Handler Mobilers Department

4 days ago

Cradley Heath, United Kingdom GerrardWhite Full time

**Insurance Call Handler ( Mobilers Department)**
**Salary: £19,800- £21,000 depending on experience, coupled with an excellent benefits package**

**Hours: 40 hours a week**
**Location: Work From Home**
**About Our Client**
My client is a leading and expanding motor insurance group who are renowned for their staff reward and recognition and are ranked highly in The Times Top 30 Big Companies to work for. The Group are a modern and progressive group of companies incorporating majornames in the automotive and insurance industries, who are currently recruiting for their customer service team
**Overview**:
To provide effective customer service by handling calls and facilitating customer enquiries for all Mobilers Insurance.

**Responsibilities**:

- To undertake other reasonable responsibilities and projects as instructed by their line manager
- Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly
- Where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met
- Effectively handle all calls (inbound and outbound), to maximise retention targets through the provision of effective and efficient communication and negotiation skills
- Provide the customer with relevant product information that is clear, fair and not misleading allowing them to make an informed decision
- Utilise all relevant information to maximise opportunities to cross sell and up sell insurance products
- Understand and be able to explain policy cover in line with terms and conditions
- Establish and maintain effective communication and relationships with all colleagues and customers, promoting a professional business image
- Develop and maintain a competent level of technical, product and system knowledge to support sales
- Deliver individual quantitative targets, adhering to quality and accuracy standards
- Contribute to the achievement of team and operational targets
- Operate within own area of accountability, proactively escalating issues and seeking guidance
- Understand business issues and recommend solutions to improve
- Commit to own personal development
- Provide support and guidance to others as required.

**Qualifications**:
**Essential Skills**:

- Strong team player
- Results orientated
- Good communication skills at all levels
- Ability to remain motivated in a changing working environment
- Good keyboard skills
- Works on own initiative.

**Desirable Skills**:

- 5 GCSE passes including Maths and English - Grade C (or equivalent)
- Experience of working in a contact centre or customer service environment
- Basic knowledge of insurance products and principles

  • Account Handler

    31 minutes ago

    No Mans Heath, United Kingdom Towergate Insurance Brokers Full time

    **Insurance Account Handler**: - Hybrid - ARDSW867840 We are seeking an account handler with experience within legal and indemnities. We have an exciting opportunity for you as an Insurance Account Handler within our friendly team based in Hybrid. Joining us as an Insurance Account Handler means you'll have the benefit of working Monday to Friday (no...

  • Mobile Merchandiser

    6 days ago

    Cradley Heath, United Kingdom gap personnel Full time

    Are you an experienced Mobile Merchandiser looking for an exciting new career opportunity? gap personnel are currently recruiting for an experienced Mobile Merchandiser. Our client is a family owned and run company with a long history of success in the manufacture and distribution of hardware products. **Purpose of the role**: To travel to our customer...

  • Personal Injury Claims Handler

    54 minutes ago

    Haywards Heath, United Kingdom First Central Services Full time

    Location: - Haywards Heath or Manchester - Salary: - Up to £28,000 - Depending on experience - Department: - Customer & Operations **We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution,...

  • Personal Injury Handler

    2 weeks ago

    Haywards Heath, United Kingdom First Central Full time

    **We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.** Do you have excellent claims experience to include handling personal injury claims? Do you push...

  • Warehouse Operative

    1 week ago

    Cradley Heath, United Kingdom Barrett Steel Full time

    Job Advert **All About the Role** Based at our CMT Steel Services Site, Corngreaves Trading Estate, Cradley Heath. We are looking for a passionate and committed Warehouse Material Handler to be part of our skilled and dedicated work force. The shifts will be rotational Monday to Friday 5.30am to 2.00pm then Monday to Thursday 1.30pm to 10.00pm and Friday...

  • Warehouse Operative

    1 week ago

    Cradley Heath, United Kingdom Barrett Steel Full time

    Job Advert **All About the Role** Based at our CMT Steel Services Site, Corngreaves Trading Estate, Cradley Heath. We are looking for a passionate and committed Warehouse Material Handler to be part of our skilled and dedicated work force. The shift hours are Sunday night to Friday morning 9.30 pm to 6 am. Specific tasks include: - Pick computer...

  • Complaint Handler

    2 days ago

    Haywards Heath, United Kingdom ManyPets (Otta) Full time

    **The Opportunity**: We're on a mission to make the world a better place for pets and their parents! Our Operations team are the heart of our company, making sure our customers have a best-in-class experience when choosing Bought By Many to take care of their pets' wellbeing. We're looking for a driven and passionate Complaint Handler who is inspired by...

  • Personal Injury Claims Handler

    6 days ago

    Haywards Heath, United Kingdom BT6 Resourcing Full time

    **Job Title**: Personal Injury Claims Handler **Location**: Haywards Heath **Salary**: £30-40k DOE + Benefits **About the Job** **Our client, an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services, are looking for an experienced...

  • Personal Injury Claims Handler

    6 minutes ago

    Haywards Heath, United Kingdom Davies Resourcing Full time

    **We’re an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services. ?** Do you have claims experience to include handling personal injury claims? Do you enjoy negotiating and managing each claim to a conclusion and a confident user of the...

  • Customer Service/sales Administrator

    2 weeks ago

    Cradley Heath, United Kingdom Gap Personnel Full time

    **Customer Service / Sales Administrator** **Location**:West Midlands/ Cradley Heath **Contract type**:Full time **Salary**:£21,879 We are hiring! We have an exciting opportunity to join our Sales team and we are actively recruiting for a customer service / sales administrator**.** **Purpose of the role**: To give dedicated focus to one of our brand...