2nd Line Support Analyst

**2nd Line Support Engineer** Lorien are currently looking for a 2nd Line Support Engineer to work for a managed service based in St Ives, Cambridgeshire on a permanent basis. Responsible for providing technical IT support to both internal and external customers. - To handle escalations from 2nd Line Support according to the company's escalations process -...

Are you an experienced **IT Support Engineer / IT Support Analyst** looking for a new and challenging role? Are you passionate about playing a meaningful role whilst helping, supporting, and building relationships with your colleagues? We have a fantastic opportunity for an experienced 2nd Line IT Support Analyst / IT Support Engineer to join our customers...

2nd line Service Desk Engineer Location: Cambridge **Salary**: £25,000 - £30,000 Remote - Two days a month onsite - Guide and support 1st liners and field service engineers to help mentor the more junior members - Escalate to 3rd line where necessary - Support both hardware and software technologies across the business - Manage Client expectations when...

2nd Line Support Engineer An exciting opportunity has arisen for a 2nd Line Support Engineer to join a fantastic team based in St Helens. This will be a hybrid role. This is a great step for someone looking to join a company with a view to progression in their career. You will be supporting and offering a solution thought pattern to achieving a solution to...

**2nd Line Support Engineer** We are an IT Managed Services Provider with a focus on providing the best IT support to both small and medium-sized businesses throughout the UK and businesses in America, Canada, China, Australia and New Zealand. - Salary - £30,000-£36,000 - Location - St Helens office & Hybrid - UK based ONLY - Skills - Microsoft...

An opportunity has arisen for an IT Support Engineer to join my client's growing team - In this role you will provide fantastic 2nd line IT support for onsite & remote end-users, resolving user issues & troubleshooting. If you have previous experience of working within an IT Service Desk environment with knowledge of modern operating systems, e.g. Windows...

Systems Engineer (2nd line support) **Salary**: £30,000 - £35,000 + company benefits Location: St. Neots, Cambridgeshire Based in St Neots, Cambridgeshire, our client is an established, exciting and growing Cloud IT Managed Services Provider. Due to recent significant customer wins they are looking for people with the right attitude and...

Service Desk Analyst | 1st Line Support | Central Bristol / Hybrid | £27,000 - £30,000 We are looking for a Service Desk Analyst to join a well established team supporting 1st line support with 2nd line support as well. This business has a clear path for someone joining to move from Service Desk to Desktop or Network. - You will be working in a busy...

**IT Helpdesk - 1st and 2nd Line| St Albans | Full Time | £24,000 to £28,000 per annum depending upon qualifications and experience** - Have you got what it takes to become a valued member of our team? Can you help us provide a more inclusive and personal service to new and established Primary School Clients? Are you a self-motivated, focused individual...

Role Summary VetPlus have an exciting opportunity for a hard-working 2nd Line Helpdesk Technician to join our expanding IT department. Main Duties Provide an escalation route for the 1st Line Helpdesk Technicians. Provide mentoring and training to the junior members of the team. Triaging ticket allocation on the ticketing system. Creating, monitoring,...