IT Helpdesk

**IT Helpdesk - 1st and 2nd Line| St Albans | Full Time | £24,000 to £28,000 per annum depending upon qualifications and experience** - Have you got what it takes to become a valued member of our team? Can you help us provide a more inclusive and personal service to new and established Primary School Clients? Are you a self-motivated, focused individual willing to commit to maintainingour high level of professionalism and service? If this sounds like you, our client has an excellent opportunity for you to progress your career by joining their dedicated team_ Beebug Ltd has over 30 years of experience in providing an extensive range of services and solutions in Primary Schools. We understand the importance of a fully functioning IT network and they work tirelessly to deliver a first-class service and promotethe effectiveness of IT within the educational environment. **What can you expect in return?** - Starting salary will be in the range of £24,000 - £28,000 per annum depending on previous experience - 20 days per annum plus bank holidays **Are you the right person for the job?** - If you have/are the following, then the answer is yes - A good knowledge of technology in general including IT equipment and computer hardware/software - Experience in supporting Mac, iPads, and Android devices - Experience in supporting Windows Servers (Physical and Virtual) - Working knowledge of setting up and administering Microsoft Active Directory - Microsoft 365 and Google Workspace - Experience of troubleshooting network issues with knowledge of switches, topology, and patching - Hypervisors - Linux knowledge - A full UK driving licence - A genuine enthusiasm for computers - Ability to work to an extremely high standard in order to maintain a first-rate service - Applicants need to be smart, confident, well-presented, and highly personable - Experience in supporting a Windows Desktop environment - A DBS (Disclosure and Barring Service) check will be required and carried out by the company prior to employment **What will your role as an IT Helpdesk - 1st and 2nd Line look like?** - Logging and resolving remote support tickets in a timely and professional manor - Maintaining first rate customer service - Taking ownership of customer issues and requests - Occasional onsite installation work, you would be working with other engineers for this **What’s next? It’s easy Click "APPLY" now We can’t wait to hear from you