First Line Helpdesk Support

2 weeks ago

London, United Kingdom Avolution Full time

ABOUT THE COMPANY

**The best of all worlds**: join Avolution, an Australian highly regarded Enterprise Software house. With offices in London, Sydney, Singapore, Northern Virginia, South America and the Middle East, Avolution is established as an industry leader in its Gartner Magic Quadrant and other industry reports. Be part of a smart, friendly team, and use your skills and initiative to drive global growth. Benefit from our culture which is pragmatic, collaborative and technically excellent.
ABOUT THE ROLE
We have an excellent opportunity with great career prospects for a First Line Helpdesk Support to join our EMEA team and work with some of the largest organizations across the globe.
This role will provide first line technical support directly to our customers and serve as liaison between customers and internal technical experts.
To succeed in this role, you should have a problem-solving attitude along with great communication skills and the ability to give clear instructions.
Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

**Previous experience could include roles such as**: Applications Support Analyst, Helpdesk, IT Support, Applications Support, 1st Line Support, or Technical Support.
Over time this role offers the chance of career progression and the opportunity to expand responsibilities and work alongside or move to other functions/ departments.
We offer a relaxed and friendly atmosphere that allows highly motivated people to excel.

**Responsibilities**:
Analyse, resolve, and manage customer support issues (first line support), while building on-going relationships with our client base
Guide customers in software installation
Create user accounts and licenses
Assist with software documentation
Provide resources regarding technical tasks such as installation and scripting
Upgrade software on customer’s servers when requested
**Requirements**:
Bachelor’s degree and/or relevant work experience
Great customer service skills with logical problem-solving ability
Good written and verbal skills with sound command of English
Knowledge of MS Office products
Able to work both independently and as part of a team
Able to thrive and prioritize in fast paced environment
Knowledge of Windows servers and SSO methods would be a plus.

**Benefits**:
You will be part of a smart, friendly team and have additional benefits including:
Flexible working
25 days annual leave + bank holidays
1 day of birthday leave per year
Private Medical Insurance which includes gym membership discount and many other rewards
Pension scheme
Cycle to Work scheme

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