Student Adviser

**JOB DESCRIPTION**

**Job Title**: Student Adviser

**Salary**:£25,000 p.a.
**Location**:Based at College Lane
Campus with occasional work at other sites and locations (as required)

**Responsible to**:The post holder reports to the Advice and Support Centre Manager.

**Contacts**:The post holder will have contact with students, Students’ Union (SU) and
University staff, SU Elected Officers and staff from external support organisations.

**Purpose**:To be part of a team of experienced Academic & Welfare Advisers - providing high-quality confidential and impartial advice to University of
Hertfordshire students; enabling students to understand university procedures and regulations, make informed decisions, represent themselves effectively and feel supported during their studies.

**The Role**:A Student Adviser provides students with confidential and impartial advice, in either a one-to-one or group basis; covering a wide range of advice areas; including academic, housing, financial or welfare matters

Demonstrating an understanding of university procedures and regulations, whilst communicating effectively with a variety of people and a range of queries; the successful applicant will have excellent written, presentation and interpersonal skills whilst maintaining confidentiality, impartiality, and professionalism at all times.

Problem-solving skills, digital capability and an eye for detail and presentation are essential. Practical experience of advice work either in higher education or a student led, democratic environment would be desirable.

**Vision**:
Our vision at Hertfordshire Students’ Union is to help students love Herts. The Advice & Support team is a core part of our vision, and the role of Academic & Welfare Adviser is an essential part of supporting individual students to ensure that they get the most out of their time at the University of Hertfordshire.

**Values**:
We are a truly values-led organisation. We are looking for someone who lives our everyday values of being Helpful, Empowering, Representative, Transparent and Student-focused, whilst ensuring our Students’ Union is truly representative of Herts students.

**Service Excellence**:
We go above and beyond for our students and each other - we’re committed to providing excellent service across the board and we support each other to prioritise this every day.

**Equal Opportunities**:
**Key role requirements**:
Providing University of Hertfordshire students with independent, confidential, and impartial advice and advocacy for a wide range of academic and welfare matters.

**Main duties and responsibilities**:
1. Undertake detailed casework, including one-to-one or group consultations, advocacy, and mediation for students.

2. Provide the highest standard of service to students accessing the Advice & Support Centre and Students’ Union; identifying any changes in the needs of students and suggesting adaptions to service delivery whenever appropriate.

3. To work flexibly and efficiently, always adhering to strict professional service standards to meet the needs of students, legislation, and internal/national standards.

4. Maintain accurate records of consultations and casework in accordance with General Data Protection Regulations (GDPR), the Students’ Union Data Protection Policy and internal service standards.

5. Liaise with the University and other agencies involved in advisory work to develop and maintain a holistic and inclusive approach to supporting student welfare.

6. Handle referrals of complex welfare cases and ensure effective referral pathways with internal and external support agencies to enable continuation of support.

7. Promote Advice and Support Centre services through attending Students’ Union and University events, and delivering tailored talks or presentations to students, University staff or other stakeholders.

8. Deliver training sessions and create advice resources for students, as and when required.

9. Assist in developing policy and procedures relating to student advice and welfare, as requested by the Advice and Support Centre Manager, to ensure that robust and relevant mechanisms are in place.

10. To keep abreast of relevant national and local developments, changes in legislation, and good practice, attending conferences, training events and meetings as necessary.

11. Assist with the coordination of Students’ Union events as needed; particularly supporting the Students’ Unions’ activities and events during start of term.

12. To develop and maintain relationships with colleagues from other Students’ Unions and relevant organisations, including site visits to other Students’ Unions and organisations as necessary.

**General**:
1. Being friendly and respectful of others to maintain a safe and considerate workplace, reflecting our values of being Helpful, Empowering, Representative, Transparent and Student-focused.

2. To set high standards of integrity, punctuality, accuracy, politene