Customer Service Executive
1 day ago
Are you a highly motivated, team-player?
Are you experienced in delivering great customer service?
Are you keen to join an upbeat and sociable team with progression opportunities?
Osborne Appointments are recruiting for a Customer Service Execiutive with our client based in Hertford. Our client is at a particularly exciting point of growth.** _Full Training is offered.
- **
**What's in it for you?**
Some of the great benefits include...
- Sociable team***:
- Onsite parking
- Private Healthcare
- Progression & training opportunities
**Main duties**:
- Being the first point of contact for inbound customer calls
- Logging & resolving tickets, in line with defined SLAs
- Developing customer relationships through regular contact
- Escalating queries where necessary, accurately and to the correct contact (internally and externally)
- Account management, tailored to the individual customer
- Providing bespoke solutions to individual customers
- Covering the Support Desk where required
- Relevant administration/data entry as required by the position
**Key Skills & Experience**:
- Previous use of CRM system is essential (knowledge of HubSpot is advantageous)
- Account Management/Customer Service experience
- Confident telephone manner
- Proactive and motivated approach to work
- Strong IT skills, including Excel
- Excellent communication skills - written and verbal
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