Customer Services

Job Description Ammeraal Beltech Ltd - the UK operating company of a worldwide group and the UK's leading supplier of process and conveyor belting to OEM's, large corporations and airports - currently has an excellent opportunity for a person to join their Customer Service/Sales Team, working in the Head Office at Hertford. The position has become available due to expansion of the team. Hours: 9am to 5pm 1 hour for lunch. Salary: 25K to 26K Approx. Monthly Bonus: Subject to meeting budget: 100/102% £325 - 103/104% £375 – 105/110% £475 110% + £600. Holiday: 24 days per annum + Birthday. Pension: Automatically enrolled in to pension scheme. Sick pay: After 6 months. Job title Customer Service Team Member Responsible to Customer Service Manager The purpose of your job is to… provide sales/customer service and technical commercial support to customers, external sales engineers and other UK locations. To do this well you must… be prepared to go the extra mile to become the customer supplier of choice. Looking after a dedicated area. Your Responsibilities Are… To deal with incoming enquiries within a specified time frame, specify the belt and any accessories required, calculate the price and apply any discounts applicable to the customer, configure the quotation on Navision and email to the customer. Work closely with the external sales teams on a daily basis ensuring quotes & orders are processed in priority order. Process incoming orders on Navision, checking stock & available fabrication resource. Liaise with the customer to agree a delivery date. Update Salesforce with ongoing information about quotes/orders/information as necessary. Follow up quotations under £2k and raise opportunities for above £2K. Undertake training to understand applications and belt specifications & feel comfortable offering these to the customer. Take orders/enquiries for the site teams to attend customers’ sites, gathering the relevant health & safety information required to ensure that fitting job is safely completed. Source any special belting or associated products, placing purchase orders where necessary and ensuring material arrives on time, book in the order & ship. Deal with any customer complaints, investigate where necessary and ensure that a satisfactory conclusion is achieved. Be able to process export orders for bespoke UK produced material going to both customers abroad & other AB locations, following the procedure. Carry out other duties that may reasonably be required. Person Specification Attributes Essential Minimum 5 GCSE A-C level, must include Maths & English. ICT (Information and Communication Technology). Very good keyboard skills – ESSENTIAL. Attributes Desirable None listed. Qualifications Minimum 5 GCSE A-C level, must include Maths & English. Knowledge & Skills Previous experience of providing first‑class, proactive customer service. Ability to work under pressure. Good understanding of various IT packages. Ability to communicate within a team. The desire to build strong working relationships with both customers and colleagues. Good organisational skills. Flexibility in the approach to day‑to‑day tasks.Technical aptitude. Microsoft Word & Excel. Knowledge of Navision. Knowledge of the industry or similar industry. Personal Qualities Enthusiastic approach to any task. Enjoys providing excellent customer service. Enjoys solving problems and going the extra mile. Ability to work within a busy team. Good sense of humour. Patience. About Us AMMEGA is a global company located in 40 countries. We value our employees, customers, entrepreneurship and act in an agile and responsible way. Our mission and continuous improvement culture is the foundation for a strong and sustainable businesses appreciated by our customers. The Ammega Group's businesses provide advanced and high‑quality belting solutions for 20 different industries including global logistics, food production, fitness equipment, household appliances and energy production. About The Team We belong to a global network of over 6000 employees of Ammega Group. Our employees, being a part of a high‑performance organization, develop their careers in a global environment, participate in diverse teams and take advantage of our worldwide expertise in conveyor belting, power transmission, fluid power and business services. AMMEGA’s sustainable business approach ensures our teams operate within a safe and stable work environment, with high respect for their professional development and well‑being. #J-18808-Ljbffr