Customer Service

6 days ago

Hertford, United Kingdom Ammeraal Beltech Ireland Full time

Ammeraal Beltech Ltd - the UK operating company of a worldwide group and the UK's leading supplier of process and conveyor belting to OEM's, large corporations and airports - currently have an excellent opportunity for a person to join their Customer Service/Sales Team, working in the Head Office at Hertford. The position has become available due to expansion of the team.

Hours: 9am to 5pm 1 hour for lunch.

**Salary**: 25K to 26K

Monthly Bonus: Subject to meeting budget: 100/102% £325 - 103/104% £375 - 105/110% £475

110% + £600

Holiday: 24 days per annum + Birthday.

Pension: Automatically enrolled in to pension scheme.

Sick pay: After 6 months.

**Job title: Customer Service**

**Responsible to: Customer Service Manager**

**The purpose of your job is to ** provide sales/customer service and technical commercial support to customers, external sales engineers and other UK locations.

**To do this well you must **be prepared to go the extra mileto become the customer supplier of choice.

**Your responsibilities are.**

2. Working closely with the external sales teams on a daily basis ensuring quotes & orders

Are processed in priority order.

3. To process incoming orders on Navision, checking stock & available fabrication resource.

Liaising with the customer to agree a delivery date.

4. Update Salesforce with ongoing information about quotes/orders/information as necessary.

6. To take orders/enquires for the site teams to attend customers’ sites, gathering the relevant health & safety information required to ensure that fitting job is safely completed.

7. To source any special belting or associated products, placing purchase orders where necessary and ensuring material arrives on time, book in the order & ship.

8. To deal with any customer complaints, investigate where necessary and ensure that a satisfactory conclusion is achieved.

9. Be able to process export orders for bespoke UK produced martial going to both customer abroad & other Ab locations, following the procedure.

10. Carrying out other duties that may reasonably be required.

**Attributes**

**Qualifications**:
Minimum 5 GCSE A - C level

Must include Maths & English

ICT (Information and Communication Technology)

Very good key board skills - ESSENTIAL

**Knowledge & Skills**:
Previous experience of providing first-class, proactive customer service

Ability to work under pressure.

Good understanding of various IT packages

Ability to communicate within a team.

The desire to build strong working relationships with both customers and colleagues.

Good organisational skills

Flexibility in your approach to day-to-day tasks.

**Technical aptitude**:
Microsoft Word & Excel

Knowledge of Navision

Knowledge of the industry or similar industry.

**Personal qualities**:
Enthusiastic approach to any task

Enjoys providing excellent customer service

Enjoys solving problems and going the extra mile.

Ability to work within a busy team.

Good sense of humour

Patience

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Application question(s):

- office experience

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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