Receptionist and Administrator

**Job Title**:Receptionist/ Administrator**

**Responsible to**: SiteManager/ Deputy Site Manager

**Hours of work**: 20-37.5 hrs

You must have excellent communications skills, patience and understanding, put patient care at the centre of everything you do and support the service as required.

Duties may be varied from time to time under the direction of the Reception Manager/Practice
Manager, dependent on current and evolving Practice workload and staffing level.

The post-holder should recognize the importance of effective communication within the team and strive to maintain quality within the Practice.

**Overview of your organisation**

Medicus Health Partners is the largest GP Partnership in Enfield, delivering services to over 93,000 patients from its 9 locations.

We currently employ over 250 staff members, with one-third dedicated to clinical and two-thirds to non-clinical workforce. Within our practices across London Enfield.

We are seeking multiple Full Time and Part Time Receptionist/ Administrator for Medicus Health Partners, with excellent interpersonal, customer service and organisational skills to join our team.

Friendly supportive working environment.

Fully computerised using EMIS web.

**Job Summary**:
The purpose of the role is to:

- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the Practice, including secretarial and clerical support to clinical staff and other members of the Practice team
- Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies

**Duties and Responsibilities**:
The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Manager/Practice Manager, dependent on current and evolving Practice workload and staffing levels:

- Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
- Receiving and directing patients and visitors to the Practice, promptly and courteously, ensuring that accurate information is supplied
- Being aware of the practice philosophy and treating patients/visitors with respect, tolerance, and offering constructive support to colleagues and the general public
- Maintaining and monitoring the Practice appointments system
- Processing appointments, including personal, telephone, and online requests for appointments, visits, and telephone consultations, ensuring patients are directed to the appropriate healthcare professional
- Having working knowledge of the telephone systems (during and after hours) and an appropriate telephone manner
- Registering patients in accordance with practice guidelines
- Processing repeat prescriptions in accordance with Practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedure
- Providing clerical assistance to Practice staff as required, including word/data processing, filing, faxing, photocopying, and scanning
- Initiating contact with and responding to requests from patients, other team members, and associated healthcare agencies and providers
- Efficiently dealing with delegated tasks according to guidelines set, and regularly reporting any problems and targets reached as required
- Being aware of income-generating activities to ensure that all policies are carried out to generate a high income
- Being aware of all Practice procedures and working in accordance with written protocols
- Dealing with spillages and samples
- Taking messages and passing on information
- Clearing and re-stocking consulting rooms as required
- Ordering, re-ordering, and monitoring stationery and other supplies
- Keeping the reception area, consulting rooms, notice-boards, and leaflet dispensers tidy and free from hazards in accordance with Practice Policies
- Providing refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
- Working flexibly according to the needs of the Practice and providing cover for absent colleagues
- Undertaking mandatory and additional training as identified by the practice
- Performing any other duties appropriate to the grade as required by the Practice Manager/Reception Managers

**Confidentiality**:

- Respect patient privacy and act appropriately with sensitive information
- Handle confidential information relating to patients, carers, Practice staff, and other healthcare workers in line with Practice policies and procedur