Education Administrator

**Salary**: £27,319.00 - £28,031.00 with progression to £29,588 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 25 Sep 2025

**The Role**

We are looking for a motivated, enthusiastic and highly-organised individual to join our Professional Services Education Team. You will work closely with other professional service colleagues and academic leads to ensure effective and efficient administrative processes and support across the programmes delivered within School X.

You will be a problem solver with initiative and a can-do attitude and will be adaptable and flexible in your approach. You will have relevant administrative experience, particularly in process delivery and development, and customer service. You will be a ‘people person’ with an ability to work in and across teams and will be committed to providing an excellent student and colleague experience.

Education Administrators provide professional administrative services and leadership to ensure the smooth and effective running of the School’s taught programmes. Working as part of the Education Team, the postholder will contribute to the successful delivery of an excellent student and colleague experience. You will work with students, academics, Professional Services colleagues and other key stakeholders.

**Key Accountabilities**
- **Provide expert guidance to students and academic colleagues, responding to standard and non-standard queries and requests quickly and efficiently and referring onwards where appropriate.
- Lead on the collation of student and education-related data and documentation using University systems, monitoring accuracy and ensuring timelines are managed and met.
- Support student-related activities such as external audits, Personal Extenuating Circumstances and Boards of Examiners processes.
- Co-ordinate and provide administrative support for Education related committees and meetings.
- Provide professional support and training to School Education Assistants.
- Support the administration and delivery of education and student experience related activities, as required, for example student induction and open days.
- Contribute to the continuous improvement of processes across the faculty
- Understand and implement relevant policies and procedures

**The Person (Essential)**

**Knowledge, Skills and Experience**
- Work experience in an administrative or customer service setting, ideally in an educational organisation
- Up to date and relevant IT skills
- Strong numerical and data management skills, with attention to detail
- Ability to manage own, and other’s time and targets effectively to meet deadlines
- Ability to use initiative and judgement to resolve problems independently
- Excellent speaking and writing skills, with capability to customise communications for different audiences
- Ability to deal with sensitive information and maintain confidentiality
- Ability to work calmly under pressure and to manage competing deadlines
- Ability to work independently and as part of a team

**Attributes and Behaviour**
- A positive, proactive and professional attitude
- Commitment to excellent customer service
- Uses clear, concise and accurate communication, tailoring the approach accordingly
- Recognises the need for change and is forward looking
- Works collaboratively with others and plays a positive role in teams
- Works in a planned and structured way to ensure all activities are completed within the required timeframes
- An aptitude for utilising software tools and technologies to enhance, improve and simplify day to day functioning/organisational skills

**Qualifications**
- GCSEs, or equivalent qualifications, including Maths and English at GCSE Level 7 are essential
- 2 A-levels or equivalent qualifications/experience are desirable

Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe.

Requisition ID: 28591

LI-LF1