School Education Administrator

Salary:  £27,319 to £28,031 with progression to £29,588 per annum (pro rata)

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 21 November 2025

The Role

Are you an experienced Administrator looking for your next role delivering comprehensive administrative support with the Education team? Do you thrive in a fast-paced and varied environment where you can use your communication, organisation, and planning skills to manage a diverse workload?

The Faculty of Science, Agriculture and Engineering is seeking an exceptionally experienced, organised, and enthusiastic individual to join the School of Engineering's Professional Services team. This is an exciting role with responsibility for supporting the successful delivery of an excellent student and colleague experience.

As part of the Education Team, the post holder will provide comprehensive administrative support to ensure the smooth and effective running of the School's taught programmes.  Your duties will span the full student lifecycle from registration, assessment and progression to graduation.  You will also be responsible for coordinating key academic committees and processes.

You will be creative, have a keen eye for detail, and look to identify and implement improvements wherever possible.  Working with a variety of stakeholders, you will demonstrate initiative, efficiency and attention to detail and a willingness to be flexible to support the wider team.  A positive 'can do' attitude and a flexible and helpful approach is essential.

For more information about the School of Engineering, please click here.

To apply, please complete an online application, upload a CV and a cover letter. Your cover letter should be a detailed supporting statement outlining why you are a good fit for the role. Please explain how you meet the essential criteria outlined below and evidence this with examples. 

The position is open-ended and offered on a part-time basis (26 hours per week) with an immediate starting date. The role is predominantly campus-based on the City Campus in Newcastle upon Tyne.  We are committed to building and maintaining a fair and inclusive working environment and we would be happy to discuss arrangements for flexible and/or blended working.

We understand how important the full employment package is to our colleagues at Newcastle University and we are committed to providing a great range of benefits and discounts for all.  You can learn more about what is available here on our Benefits Website page.

For an informal chat about the role, please contact David Platt (Education Assistant Manager) via email, at

 Key Accountabilities

Responsible for providing expert guidance to students and academic colleagues regarding standard and non-standard queries and requestsTo support the Education Team by acting as secretary for designated meetings and committees which will include agenda preparation, circulation, producing bullet point actions and monitoring progress of actionsTo lead on the collation of university documentation and data collection for Education processes.
• To provide assistance with coordinated student activities such as external audits, student support on extenuating circumstances, Boards of Examiners processes and inputting and uploading of student marksTo supervise a team managing the allocation of duties and workload, where appropriateTo provide support for school events such as student induction, student social events and University and School visit days

The Person 

Knowledge, Skills and Experience 

A flexible attitude to work demands and customers and a commitment to excellent customer service Good IT skills with experience of Microsoft suite of programmesAn excellent communicator both verbally and in writing with the ability to tailor messages to the appropriate audiencesAbility to follow and implement policies and proceduresAbility to use initiative and judgement to resolve problems independently Ability to work calmly under pressure and to manage competing deadlinesAbility to work independently and as part of a team Experience of administrative duties, including but not limited to general meeting support, diary management, dealing with enquiriesAbility to train/develop and supervise other staff Attributes and BehaviourA positive, proactive and professional customer focussed attitudeExcellent communication skills and ability to tailor communication skills to different audiencesWorks in a planned and structured way Uses own and others time effectively Ensures that all activities are completed on timeKeeps fellow team members up to date with progressWilling to help others and share workloads Maintains flexibility in work plans to allow for changing circumstances. Plans team workload and tasks in a systematic way Takes responsibility for achieving own targets An aptitude for utilising software tools and technologies to enhance, improve and simplify day to day functioning/organisational skills Qualifications Maths and English at GCSE Level 4 or equivalent plus relevant experience in an administrative or customer service setting

Attributes and Behaviour

A positive, proactive and professional customer focussed attitudeExcellent communication skills and ability to tailor communication skills to different audiencesWorks in a planned and structured wayUses own and others time effectivelyEnsures that all activities are completed on timeKeeps fellow team members up to date with progress.Willing to help others and share workloadsMaintains flexibility in work plans to allow for changing circumstances.Plans team workload and tasks in a systematic wayTakes responsibility for achieving own targetsAn aptitude for utilising software tools and technologies to enhance, improve and simplify day to day functioning/organisational skills

Qualifications

Maths and English at GCSE Level 4 or equivalent plus relevant experience in an administrative or customer service setting

Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a gold Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.  We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 28784

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