Education Assistant

Salary: £25,249 with progression to £26,707 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 24 November 2025

The Role

We are seeking to appoint a highly motivated, enthusiastic individual to work in the Professional Services Education team within School X. Your primary portfolio will be supporting the Combined Honours undergraduate programme but you will be working closely with the Education team to support broader education provision across the School.

Education Assistants provide professional administrative services to ensure the smooth and effective running of the School's taught programmes. Working as part of the Education Team, the postholder will help to deliver an excellent experience for our customers. You'll work with students, academics, Professional Services colleagues, and other key stakeholders.

This role is a fixed term role for 1 year to cover a secondment.

We offer a blended working approach, with colleagues expected to work on campus at least 3 days a week, and up to 5 days a week during certain weeks of the year. The normal working days are Monday to Friday, but you may be required to work the occasional weekend to support our student recruitment activities.

To apply, please upload your most up to date CV and a covering letter clearly outlining how you meet the essential criteria outlined in the job description to our application portal and complete the mandatory fields in the application form.

If you would like to discuss this vacancy, please contact Lucy Bell (Education Team Leader) via email:

Unfortunately, this role would not qualify for sponsorship under the Skilled Worker Visa route.

Key Accountabilities

• Respond to queries and requests from students and academics quickly and efficiently, signposting onwards where appropriate
• Use University systems to provide, check and update student and education-related data and documentation
• Support education and student-experience related activities, for example student induction and open days
• Co-ordinate and provide administrative support for committees and meetings
• Contribute to the continuous improvement of the school's processes
• Understand and implement relevant policies and procedures

The Person

Knowledge, Skills and Experience

• Work experience in an administrative or customer service setting
• Up-to-date and relevant digital skills
• Numerical and data management skills, with attention to detail
• Ability to manage time effectively
• Ability to manage own targets and meet deadlines
• Can deal with sensitive information and maintain confidentiality
• Effective planning and organisational skills
• Problem solver, with solution-focussed outlook
• Ability to work independently and as part of a team
• Excellent speaking and writing skills, with capability to customise communications for different audiences
• Active listener who responds to and reflects on conversations

Attributes and Behaviour

• A positive, proactive and professional attitude
• Commitment to excellent customer service
• Works in a planned and structured way
• Flexible and adaptable approach to work, can deal with changing circumstances
• Uses own and others time effectively
• Willing to help others and share workloads
• An aptitude for using tools and technologies to enhance, improve and simplify routine work
• Enthusiastic learner, taking responsibility for own development

Qualifications

• GCSEs, or equivalent qualifications, including Maths and English at GCSE Level 7 are essential
• 2 A-levels or equivalent qualifications/experience are desirable

Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a Gold Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe.

Requisition ID: 28820