Claims Handler Apprentice

**Job Overview**

We are looking for an ambitious apprentice who has a positive and proactive approach to join our claims department and add value to the organisation.

We want an apprentice who is:

- Friendly and enjoys building relationships with people.
- Committed to supporting clients using effective communication techniques including asking questions and listening to client responses.
- Focused on delivering exceptional customer experiences by working collaboratively across departments to resolve customer enquiries quickly and provide the right solution, first time.
- Able to keep their product and financial services knowledge up to date.
- Adept at understanding the need to ensure compliance in FCA regulated activities and when amending financial agreements and customer documentation.
- Organised and able to multitask in a fast-paced environment.
- Trustworthy and reliable.
- A team player who is enthusiastic and self-motivated and who understands the importance of their role and the role of others in their team.

As an apprentice at our company, you will have the opportunity to learn and develop valuable skills in a supportive environment. This role is designed to provide hands-on training and practical experience to kick-start your career.

**Duties**

As part of your role, you will:

- Take calls from clients, providing advice and guidance on the claims process
- Collect claim information from the client and record it on the Claim Management System
- Request supporting evidence, where necessary
- Review the information provided to ensure it complies with the conditions of the client's insurance policy
- Liaise with colleagues from other areas of the organisation to ensure that claims are dealt with quickly and efficiently
- Monitor the progress of the claim and update clients
- Handle complaints
- Provide exceptional customer service
- Manage the administration associated with the claim, ensuring that the Claim Management System is kept up to date
- Adhere to the legal requirements, industry regulations and company policies.

Join us as an apprentice and embark on a journey towards professional growth and development.

**About the company**

Acorn Insurance is a rapidly expanding business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across the UK. We help more than 50,000 customers a year to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

We will provide full training and continuous coaching throughout your apprenticeship. You will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

**Benefits**

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you? Some of the “your tomorrow” benefits you will receive include:

- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Additional Buy & Sell Holidays
- Company Sick Pay Scheme
- Company Paid Maternity & Paternity Leave
- Generous Company Pension Scheme
- Online & High Street vouchers and discounts
- Fresh fruit Deliveries twice a week*
- Cycle to work scheme
- Free eye test vouchers and a contribution towards the frames
- Free self-development & qualifications via Magpie Learning
- A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions
- Free Hot Drinks*
- Regular Employment Engagement including ongoing competitions with fantastic prizes.
- Charity fundraising events

*On selected sites

**About your training**

You will study your apprenticeship remotely, via Teams, at your place of work. You will need to spend approximately six hours per week completing your training which will include attending masterclasses, completing assignments, listening to podcasts and shadowing colleagues, amongst others.

**Job Types**: Full-time, Apprenticeship

Pay: £17,270.00 per year

Additional pay:

- Performance bonus

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee mentoring programme
- Health & wellbeing programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 06/12/2024
Reference ID: Acorn-N