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Claims Handler
2 weeks ago
Claims Handler – Acorn Group In the role of Repair Progression Claims Handler, you will effectively manage a portfolio of motor claims encompassing accident damage from infancy through to settlement. You will work as part of a team to proactively deliver outstanding service and create a positive customer journey. Role: Claims Handler Location: Liverpool City Centre Working hours: 37.5 hours per week, 7.5 hours per day. Monday to Friday rotating shifts between 8:00am to 6:00pm, plus 1 in 5 Saturdays. Salary: £25,877 plus an up to £1,500 performance‑related annual bonus, paid quarterly once established within your role. What you will be doing: Work as a team to proactively manage a portfolio of customer repair claims through to settlement. Ensure that complete and thorough indemnity investigations are carried out on all claims. Work closely with suppliers to fulfil customers’ needs during their claims journey. Utilise our in‑house engineers to assess whether the damage sustained is a repairable prospect. Accurate payment to our customers and their representatives regarding claims settlement. Demonstrate effective communication skills whilst engaging with our customers through various channels. Maintain data integrity when keeping a record of all activity undertaken throughout the life of the customer’s claim. In first‑party claims our purpose is to help our customers when they need us the most with speed, ease and understanding. Listen to understand and help our customers focusing on what matters the most to them. Role model a ‘quality comes first’ mindset at all times. Take full ownership of a customer query only hand‑off when it’s an exception. Utilise support from others and tools available when needed. Focus on solutions for the customer ensuring you take the right route, not always the easy one. Remove barriers wherever possible in the customer’s journey to improve overall satisfaction. Factor in the commercials when resolving the customer’s claim. What we’re looking for: Relevant experience in a claims environment or a role within a customer service environment. Ability to work in a culture of openness, trust and respect. Working as a team is essential. Attention to detail. Demonstrate great customer service skills. Remain professional and resilient when handling customer complaints. Motivated self‑starter who is confident and a persuasive communicator. PC literate with excellent administration and processing skills. Endorse and drive the company values and behaviours. Benefits: 35 days’ holiday (including bank holidays) with additional buy/sell options. 24/7 mental health support & free counselling available. Grow with us: Through career fairs, leadership programs, and learning on the go. Flexible benefits, including early access to salary via our internal platform. Hybrid working options to support work‑life balance and individual needs. Recognition awards, social events & more. Our Commitment to our colleagues: Mindful Employer – championing mental health and wellbeing. Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities. Menopause Friendly accredited – supporting every stage of life. Armed Forces Covenant signatory – honouring those who serve. Great Places to Work 2024/25 – fostering an engaging and positive workplace culture. Best Place to Work for Development – proud to be investing in people’s future. Best Place to Work for Women – breaking down barriers to women's career progression. Important information before you apply All roles at Acorn are subject to DBS and financial checks. Any offer is conditional until these are completed to a satisfactory standard. Because our training is comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post‑Study Work visa. We are not able to offer visa sponsorship at the moment. We are committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or extra support, we’ll work with you to make sure you can do your best work. #J-18808-Ljbffr
