First Response Unit Claims Handler Apprentice

We are looking for a **Claims Handler** **Apprentice** to join our energetic **First Response Unit **who has a positive and proactive approach and is excited by a challenge.

As a First Response Handler, you will be the first point of contact for our customers. You will record the information needed to assess a client’s claim, including information relating to replacement vehicles or other specialist requirements. You will assess the claim and liaise with colleagues and representatives from external organisations in order to process it. You will monitor the claims process to ensure that a decision is made within the agreed timescales and manage client interactions to ensure they receive a professional service and address any concerns or complaints they may have.

We want a Claims Handler who is:

- Focused on providing outstanding customer service by asking questions and listening to client responses, by resolving customer queries quickly and by providing the right solution, first time.
- A confident communicator who has good sales, negotiation and persuasion skills and can manage challenging conversations.
- Empathic, respectful, and able to connect with people.
- Capable of thinking on their feet, solving problems and making fast, informed decisions.
- A team player who is enthusiastic, self-motivated and understands the importance of their role and the role of others in their team.
- Adept at keeping their product knowledge up to date.
- Able to use a range of software packages.
- Organised, able to prioritise and multitask with a fast-paced environment and has a strong attention to detail.
- Trustworthy and reliable.

**Acorn Insurance Apprenticeship Programme**

The Acorn Apprenticeship Programme is designed to give you the knowledge, skills, and behaviours you will need to accelerate your career progression, whilst you earn a competitive salary and gain practical experience.

During the apprenticeship, you will:

- Work with a Training and Development Coach to develop a professional development plan that is personalised to your needs.
- Attend monthly, face-to-face, or online Masterclasses on topics such problem solving, customer service and delivering results.
- Receive 1:1 support from Coaches who have significant experience of being a customer services adviser within the financial sector.
- Get six-hours of study time, away from your desk, per week.
- Be able to attend workshops and guest speaker seminars.

**Benefits**

As a member of Acorn Insurance’s Apprenticeship programme, you will enjoy the following benefits:

- Access to a comprehensive Mental Health support network including: four free counselling sessions, a four-week programme of CBT with a trained Therapist Mentor, unlimited access to a telephone councillor 365 days a year, 24/7, and a UK wide network of Mental Health First Aiders
- Perk Box online and high street vouchers and discounts
- Fresh fruit delivered to the office, twice a week.
- Free hot drinks onsite
- Flexi points that can be used to buy drinks from Caffe Nero
- A cycle to work scheme.
- In-house competitions with prizes that range from luxury chocolates to Love to Shop Vouchers and HelloFresh deliveries.
- Dress down days.
- Free eye test vouchers and a contribution towards the cost of the frames.
- Service-related holiday entitlement capped at 32 days (including bank holidays).
- Clearly defined progression pathways with training and support.
- The opportunity to study for nationally recognised vocational qualifications.
- Free personal development and professional qualifications via Magpie Learning.

**Acorn Insurance**

As a specialist insurance provider, we have 40 years’ experience of helping people to buy home and motor insurance across the UK. We have helped more than 50,000 customers to find a policy that gives them the peace of mind that comes with high-quality insurance. Our policies can be tailored to an individual client’s needs, giving them the reassurance that they will be protected if the worst happens.

We pride ourselves on our company values of integrity, creativity, agility, reliability, consistent delivery, offering clients the right solutions and never compromising on service. In 2020, we were named in the Sunday Times Profit Track League Table, as one of the top 30 organisations, with the fastest growing profits in the UK. We have an award-winning Finance Director and a CEO of the Year Finalist. We are a growing business that offers great opportunities to build your knowledge of the financial services industry.

*Please note, as this is a full time apprenticeship, you must **not** be in education to be eligible for this role.

**Job Types**: Full-time, Apprenticeship

**Salary**: £15,700.00-£26,500.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Store discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relo