Business Admin Apprentice

5 days ago


Bamber Bridge, United Kingdom Back Care Solutions Full time

**Job Summary**

Back Care Solutions provide ergonomic office and mobility equipment to improve the comfort, support and wellbeing of people across the UK. Due to a period of rapid growth, we are now looking for a highly motivated, enthusiastic and hardworking individual to join the busy sales admin team.

This role requires somebody with the same values as Back Care Solutions. These are; customer focused, strong communication, results driven, reliable with a hardworking attitude and motivated.

The duration of the apprenticeship will be 19th months and you will earn a 3 level 3 apprenticeship in business administration.

**Duties and Responsibilities**

Raising customer orders and sending order acknowledgements

Contacting customers by telephone to follow up on quotes and try to secure the order

Quality controlling assessor reports & sending on to customers

Providing online support to customers via online chat feature

Establish and maintain positive customer relationships

Providing online support to customers via online chat feature

Taking incoming telephone calls, actioning or responding to queries in a timely fashion

Updating excel spreadsheets with key performance indicators and management info (Both internal and for customers)

Communicate efficiently with other departments to ensure the smooth processing of orders

General office administration and duties

Providing support with any other ad-hoc tasks requested by the business

**Desired Skills**

Able to work as part of a team

Interpersonal skills to offer support and influence

Ability to use IT systems and record data

Good Communication skills both written and oral.

Able to work on own initiative with moderate supervision

Good organisational skills

The ability to work quickly and efficiently

Ability to learn new skills

Able to work collaboratively with managers and other team members

Ability to prioritise work, with conflicting demands

Experience with Microsoft packages as well as Sage accounting systems would be advantageous but not essential.

**Corporate Responsibilities**

Work in line with Back Care Solution’s core values

Comply with Back Care Solution’s Equal Opportunities, Safeguarding, Data Protection, IT and Health and Safety policies

Undertake any additional learning and development considered relevant to the performance of the duties of this post and in furtherance of the company objectives

Adopt a coordinated and co-operative approach to working

**Additional Benefits/ Other Information**

28 days holiday plus paid Christmas shut down

Quarterly Bonus Scheme

Monthly early Friday finish

Hours: 8.30am - 5pm Mon-Fri (40 hours per week)

**Job Types**: Full-time, Apprenticeship

**Salary**: £4.81 per hour

Apprenticeship duration: 19 months

Apprenticeship level: 3

**Job Type**: Apprenticeship

**Salary**: £4.81 per hour

Additional pay:

- Bonus scheme

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)



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