Business Support Administrator

4 days ago

Bamber Bridge, United Kingdom Family Care Group Full time

**Please note must have a driving license and access to a vehicle to be considered for the role**

**JOB PURPOSE**

As a Business Support Administrator, primarily the post holder’s area of responsibility is to ensure that all administration for Family Care group is untaken in an effective and timely manner. The post holder is required to be able to use their own initiative and demonstrate flexibility within boundaries but be able to follow procedures and maintain confidentiality with regard to children and staff records, related documents and associated systems.

**MAIN DUTIES AND RESPONSIBILITIES**

**IT**:

- Monitor ticketing system to ensure swift resolution of issues, including escalating where necessary and removing closing overdue tickets. Respond to tickets within areas of own knowledge eg password re-sets using TeamViewer if required. Liaise with external IT support to arrange physical repairs to hardware when required. Visit Homes and Schools to deal with on site IT set ups or issues that may arise. Maintain the IT inventory and purchase new machines as directed by line manager. Manage Central and Education sharepoint, adding and deleting users and amending rights as required.

**GENERAL BUSINESS SUPPORT**:

- Monitor the vehicle fleet including tax, MOT, repairs and insurance claims/renewals. Assist with any other Business Support tasks as requested. Provide reception service in person and on phone including responsible for booking meeting rooms and managing business support in-box during time on reception.
- Provide refreshments to visitors, ensure kitchen supplies are maintained and ordered.
- Check and order stationery as appropriate.
- Open and record incoming post. Frank and dispatch outgoing post.
- Undertake archiving by scanning and shredding documents.
- Deal with any tickets raised on telephone issues.
- Assist with admin cover for the IT/maintenance helpdesk in absence of colleagues.
- Updating policies and procedures as requested.

**IN ADDITION**
- Ensure that all tasks undertaken, are completed to the highest standards
- Ensure that at all times you work with a commitment to Safeguarding and promoting the welfare of children
- Attend meetings, team events and supervisions as required
- Participates in an annual performance review programme
- Work in a safe way not putting your own, a child’s or another member of staff’s health or safety at work at risk
- Inform your line manager as soon as possible of any intended absence from work due to sickness, or for any other reason
- Declare all other work (paid or voluntary) or activity that may compromise your ability to properly carry out your duties with Family Care, or lead to a conflict of interest.

**REQUIREMENTS**
- GCSE Maths and English Grade c or above / Level 4 or above (Essential)
- Level 3 in business admin or desire to study this (Desirable)
- Experience of working in Administration (Essential)
- Experience of using computerised accounting software (Xero, Sage etc) (Desirable)
- Excellent IT skills (MS Office esp Excel) (Essential)
- Full driving licence (Essential)

**Salary**: Up to £11.75 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

Licence/Certification:

- UK driving license (preferred)

Work Location: In person

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