HR Administrator
1 week ago
Brook Street are working in partnership with The Foreign, Commonwealth & Development Office (FCDO) in their search for a HR Administrator - Travel Package Assistance Officer.
**Assignment Length: 12 months with the possibility to extend**
**Pay rate: £13.54 at an hourly rate, paid weekly**
**Working arrangements: Hybrid Working, full time - Mon-Fri role (37 hours per week)**
**Parking: On-Site Parking**
**Star Date: ASAP - SC required - Start Date TBC**
**Location**:Abercrombie House, East Kilbride, G75 8EA**
HR Services is part of the Finance Directorate, overseeing people related activity for FCDO, FCDO Services and Partners Across Government (PAGs). The team is going through a transformation period which will see us embed and evolve new streamlined processes, systems, and ways of working. This is underpinned by the implementation of the new HR and Payroll system (Hera) and the evolution of the FCDO as an organisation.
HR Services covers a range of people activity including HR Direct, Payroll, Joiners and Movers, People Data Management and Absence, Leavers and Pensions.
This is a new role to improve the assistance we give to officers posted overseas to access the travel assistance package.
You will ensure effective use of public funds by reconciling expense reports against the correct balances.
You will look for trends with enquiries and how guidance can be improved to reduce the volume of nugatory requests and escalations. You will work with another travel package assistance officer and be required to work from Abercrombie House a minimum of 3 days a week.
**In this role you will also be responsible for**:
- Assistance to officers posted overseas in accessing their travel support package.
- Investigation and resolution of queries relating to bank cards, balances, and system support.
- Reconciliation of balances against appropriate accounts.
- Providing professional communication with officers to update them on query resolution.
- Engagement with policyholders to improve, align and develop the travel package support package.
- Analysis of trends of enquiry and continuous improvement of the system to respond to emerging needs.
**We are looking for someone with**:
- Good customer service skills
- Strong written and oral communication skills
- Attention to detail
- An ability to work methodically and effectively through a large volume of work, who can organise their workload according to priority
- The ability to collaborate with a diverse range of colleagues and stakeholders.
- A basic knowledge of excel and Microsoft software
- Confidence in dealing with numbers (National 5 C or above equivalent)
- A willingness to learn new skills
Due to the nature of the role, you will be required to undergo a high-level security check prior to starting the position.
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