Installations Administrator

We are an award-winning family business, looking for someone to join our team who loves working in a close-knit, friendly team to help with keeping our delivery service exceptional.

Are you are looking to join a company that’s going places with great opportunities?

**Job Specification**:

- Must enjoy a busy fast paced vibrant office environment
- Answering and logging incoming Calls on Salesforce CRM system or directing to the relevant team member
- Sales Board Management: Update the online sales board daily for team visibility on deal statuses.
- Payment Processing: Confirm receipt of deposits and payments before order handover.
- Machine Sales Administration: Ensure all checklist requirements for machine sales are met.
- Lease Coordination: Collaborate with lease companies and customers to gather installation information, verify that customers have submitted all requirements, and ensure invoicing aligns with sales quotes.
- Customer Onboarding: Ensuring the customer has onboarded to the website for future orders before booking the installation.
- Installation Documentation: Verify signed installation requirements are received if not already obtained by the salesperson.
- Booking Management: Coordinate coffee machine installation bookings with customers and the service department.
- **Installation Preparation**:

- Schedule PDI for Crew machines to ensure timely dispatch.
- Print and organise installation requirements for the crew, including coffee for PDI.
- Place accurate purchase orders for machines and arrange delivery as per customer agreements.
- Order Processing: Upload sales orders to Sage for dispatch, updating prices to match quotations.
- Stock Management: Ensure stock availability for deals and initiate orders for any items that are out of stock.
- Logistics Coordination: Work with the pallet company for installation-related collection and delivery.
- Installation Tracking: Upload all installation orders to Isurus (or relevant platform) and monitor tracking to ensure timely delivery.
- Pre-Installation Call: Confirm site readiness with the customer, ensuring they expect all products listed in the quote.
- Invoicing: Create and send invoices to Shire, ensuring they align with the provided quotation.
- Payment Follow-Up: Coordinate with the lease company for prompt payment on installation day.
- Salesforce Maintenance: Keep installation information updated on the Salesforce platform, including machine details and customer payments.
- Customer Support: Handle incoming calls and assist customers and suppliers with queries.
- Order Management: Receive and accurately record coffee orders in the Sage system, providing administrative support for installation-related inquiries.
- **Administrative phone support duties**:

- Employees covering this role during annual leave and absence will be:

- Executive Assistant to Head of Finance and Operations - Install process/ Administrative phone support duties
- Employees you will be covering in their absence:

- Head of Customer Service - Coffee orders and dispatch
- Sage experience ideal but not essential
- Credit control experience ideal but not essential
- Must be Reliable
- Must have superb organisational skills
- Must have good telephone manner
- Must have basic computing skills
- Must have a can-do attitude and be willing to develop skills

**Package & Benefits**
- Competitive salary
- Free parking on site
- Company pension
- Free monthly coffee allowance
- Staff benefit and rewards
- PerkBox or a Costco Card
- Birthday leave
- Buy and sell holidays
- Duvet day
- 4PM finish on Fridays
- Up to 3 hours per month paid leave to attend medical appointments
- Ongoing professional development opportunities
- Employee events

Pay: £25,000.00-£29,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Manchester, Greater Manchester: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 2 years (required)

Work Location: In person

Application deadline: 18/10/2024