Dental Treatment Coordinator/head Receptionist

Job Title: Treatmentcoordinator/headreceptionist

**Job Type**: Full Time Permanent

Location: Wembley Park

**Salary**: £35,000 per annum + bonus

At Banning Dental Group, we create positive experiences for our clients by prioritising comfort and exceptional care. Our contemporary approach, rooted in Scandinavian healthcare principles, emphasises building warm relationships and tailoring treatments to individual needs. With world-class clinicians and cutting-edge technology, we make dentistry affordable and enjoyable.

Banning Dental Group is looking for a new Treatment Coordinator/Head receptionist to join our Practice at Canning Town. The head receptionist at Banning Dental Group plays a pivotal role in leading the reception team. Banning Dental Groupe has an exceptional standard for operating patient and customer-oriented care; the patients are to be treated in the centre, and their feedback is with seriousness. With experience in Invisalign, Orthodontics, Composite Bonding & Dental Implants, to ensure each interaction is personalised and supportive.
- Client Relationship Building
- Train new joiner into the reception team
- Coordinate the patient efficiently to schedule appointments for all patients and adherence to protocols.
- Discuss treatment options with clients, providing information on procedures, expected outcomes, and financial estimates to assist them in making informed decisions.
- Documentation - Maintain accurate and detailed records of client interactions, appointment notes, and treatment preferences by established protocols.
- Team Collaboration - Collaborate with other team members to coordinate appointments, share insights, and ensure a seamless client booking process.
- Customer Satisfaction - Strive to exceed client expectations by delivering exceptional customer service and creating a positive experience throughout the consultation booking process.
- Ability to understand and relate to the emotions and needs of our patients, ensuring a compassionate approach in all interactions.
- Excellent verbal and written communication skills to effectively convey information and guide patients.
- Attention to Detail - Meticulous attention to detail in scheduling appointments accurately and efficiently.
- Customer Focus - Dedication to providing exceptional customer service and ensuring each patient feels valued and supported.
- Target-Driven - Ability to meet or exceed booking targets and call goals, demonstrating a results-oriented approach.
- Consultative Sales Approach - Ability to engage in meaningful conversations with patients, addressing their concerns and objection handling with empathy and understanding, while providing informative guidance on treatment options and financial considerations.
- Previous Dental Experience - Prior experience in a dental setting, demonstrating an understanding of dental procedures and terminology. Ideal for a previous Practice Manager, Dental Nurse, or Treatment Coordinator.
- Team Player - Ability to collaborate effectively within a team environment to achieve common goals and enhance the patient experience.
- Proactive Approach - Initiative to anticipate patient needs and proactively address any concerns or questions during the booking process

**Benefits**
- Company Pension
- Employee Discounts
- Bonus Scheme - generous.

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Pay: Up to £35,000.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

**Experience**:

- Dental receptionist: 2 years (required)
- dental nurse: 1 year (preferred)
- Customer service: 1 year (required)

Work Location: In person