Service Administrator

Overview:
We have an excellent career opportunity for a
**Service Administrator (M/F/d)** in our
**Life Science Mass Spectrometry Division** to provide cohesive, administrative and operational support to the in-house and field-based Bruke Daltonics in the UK teams, and HQ in Bremen (Germany)

The primary objective is to play an effective part in maintaining the Bruker Service Teams’ reputation for unrivalled customer support and optimum customer satisfaction.

**Responsibilities**:
Working as a member of a team in a busy environment that serves the UK Bruker Group of Companies and its divisions, general duties will include:

- acquiring and maintaining a good working knowledge of all major departmental administrative support procedures and processes
- pro-actively assisting in the maintenance and improvement of existing administrative procedures and processes
- sharing of tasks with administrative colleagues as a matter of routine and when situations demand

Other duties, specific to particular operational activities include:
**HelpDesk**:
To ensure that requests for support made by customers to our HelpDesk are efficiently and effectively handled to the satisfaction of the customer:

- receiving incoming calls to the HelpDesk from our customers
- logging calls onto our computerised call tracking system (Sales Force Service Module)
- directing support request to appropriate technical support staff
- providing quotations and processing purchase orders (in SAP & SalesForce)
- invoicing of all service-related activities (using SAP)
- tracking of stock parts, loan parts and repairs
- monitoring and updating Planned Maintenance Schedules
- sharing a variety of routine HelpDesk administration tasks

**General Admin**:
To ensure that the administration work of an intensely customer-oriented service team is efficiently and effectively handled to the satisfaction of customers and the business:

- design and use of spreadsheets to organise, record and analyse service agreements, schedules and costing information
- general office administration, upkeep of various registers, distribution, collection and collation of miscellaneous documentation within and between departments
- maintenance of engineers’ call plan
- timely and cost-effective ordering of cryogenic liquids and special gases

The proportion of time spent on each operational activity will be determined from time to time by consultation between you and your line manager, in response to the needs of the business. Close co-operation and teamwork will be required with colleagues in service teams and other departments in the Coventry-based businesses. Accurate record keeping and preparation of documentation is pre-requisite.

Qualifications:
**Personal**:

- an outgoing and likeable personality with a high degree of personal integrity
- a confident but pleasant and patient telephone manner
- self-motivation and a willingness to work with others toward a shared goal
- smart, clean and presentable in appearance
- team player and adaptable to change

**Qualifications**:

- educated to A level or equivalent
- high standard of oral and written English
- knowledge of MS Word and MS Excel

**Skills and Experience**:

- excellent communications skills, good articulation and a high standard of spoken English
- experience of SAP and Sales Force (Service Module) are preferred but not essential
- keyboard competency
- a well-developed and responsible attitude with an enthusiasm for helping others
- reliability and a sense of purpose in seeing things through

**Hours**:
Hours of work are nominally 28 hours per week across Mon-Fri with a starting time of 9.00am (flexible)