Support Care Officer

3 days ago

Cambridgeshire, United Kingdom Ann Pettengell Full time

Would you like to work for a global charity, with a local approach? Are you driven by the desire to deliver an excellent customer experience? We are looking for an experienced Administrator to provide join this fantastic organisation, who arguably offer vital support within our communities and further afield.

Your role will be to deliver comprehensive administrative support, ensuring excellent customer care is provided. With excellent communication skills and good attention to detail, you will be self-motivated and capable of multi-tasking and prioritising.

Applicants will need to be able to demonstrate previous administrative experience, along with first class organisational and interpersonal skills. You will need to be a competent user of MS Office and bespoke computer systems and databases and be confident dealing with members of the public.

Principle Responsibilities:

- Processing and thanking donations in accordance with the organisation’s care strategy, ensuring that all communications are regularly updated
- Implementing the welcome process for new sponsors and their ongoing donor journey (welcome packs and letters, writing profiles and departures)
- Ensuring that supporter donations are filtered to the correct team in a timely fashion
- Providing administrative support for all donor processes
- Inputting data into the CRM system, ensuring that data is coded and processed correctly and that all supporter queries are logged accurately
- Keeping abreast of relevant procedures and documentation from international colleagues
- Educated to A Level or equivalent
- Demonstrable experience of supporter care or customer service and a good relationship builder
- Excellent communication skills both written and verbal
- Strong organisational skills with ability to manage multiple tasks by prioritising effectively
- Good interpersonal and team working skills, with an ability to work independently
- Computer literate and confident in using all MS Office software
- Self-starter; with an ability to work to targets and deadlines and able to work under pressure
- Willingness to work flexibly, if required

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