Operational Support Team Officer

**Details**:
**Reference number**:

- 357711**Salary**:

- £25,082- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- VOA - Customer Service and Support - District Valuer Service**Type of role**:

- Administration / Corporate Support
- Operational Delivery
- Property**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- NottinghamAbout the job

**Job summary**:
The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.

We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.

**Job description**:
**Operational Support Team Officer - Role Overview**

An opportunity has arisen for an Administrative Officer to join the Operational Support Team within the District Valuer Services business area. This role is fast paced and underpins the delivery of our casework to Government Clients. This is an excellent opportunity to get a sound grounding in administration while working in a friendly supportive team.

**Operational Support Team Officer - Key responsibilities**
- Create case files within a digital filing system and accurately compile case documents.
- Audit and close cases in line with written processes.
- Maintain and update various databases and spreadsheets.
- Support internal and external customers and clients to access our services.
- Send and receive written and verbal communication.
- Work as part of a team to meet changing targets and priorities.
- Support managers to improve work processes.

**Person specification**:
**Essential Criteria**
- Good written and verbal communication skills.
- Have good IT and keyboard skills.
- Customer focused with good customer service skills.
- Good organisation and planning skills to work across a range of duties.
- The ability to work collaboratively with others to achieve team goals and objectives.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Making Effective Decisions
- Working Together
- Delivering at Pace
- Making Effective Decisions

**Benefits**:

- Alongside your salary of £25,082, Valuation Office Agency contributes £6,772 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Learning and development tailored to your role.

An environment with flexible working options.

Family friendly policies including 26 weeks full pay for maternity, adoption or shared parental leave.

Employee Assistance Programme offering comprehensive wellbeing support.

To learn more about the extensive benefits we can offer you as a VOA employee please download our Benefits Booklet:
VOA_benefits_booklet.pdf (publishing.service.gov.uk)

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability and Experience.The behaviour examples as listed above, maximum 250 words per behaviour.

We will assess you on the Verbal Test and your Behaviour example - Making Effective Decisions.

Interviews are currently taking place using Microsoft Teams Video. We will provide more detail if you are shortlisted for interview.

We will assess you on the Behaviours listed in the job description, Strengths and Experience.

Your experience will be assessed with a question based on IT Skills.

At the interview, the panel can then probe further and ask applicants to provide further specific examples that show how they best demonstrate their skills.

**Application Hints and Tips**

**Further Information**

The VOA is an office-based organisation that supports flexible working. By default, everyone in the VOA is a hybrid worker with options to work in the office, at home or out and about, depending on the work they’re doing that day and where it’s best done.

VOA employees only: If you are currently in receipt of DTA as a result of a VOA office closure/restructure and it is agreed for you to take up this role in your current location, you may continue to receive DTA for the remainder of the period you can claim for. Please check with the Vacancy Holder on preferred locations for this role before you apply.

**Pre-emplo