Receptionist/admin Support

3 days ago

SouthendonSea, United Kingdom Mid and South Essex NHS Foundation Trust Full time

An exciting opportunity has arisen within the main Outpatient department at Southend Hospital to provide an effective and efficient reception service across three busy departments.

We are looking for a hard working and forward thinking individual who is capable of prioritising workloads to ensure a smooth day-to-day running of the reception area.

You will be required to have a flexible attitude to work and provide cross cover during periods of absence across three sites, including the Tyrells Health Wing and Canvey outpatients.

Your role will be to provide an efficient reception and administrative service in Main Outpatients, ENT and urology on a rota basis.
- Book in patients on arrival and record their clinic outcomes once they have been seen.
- Open the reception areas at the beginning of each day ensuring a safe environment for patients within the waiting room throughout the day.
- Pick up missing outcomes from the previous day via Clarity, adding them to the Medway system as required.
- To cover different outpatient department receptions at short notice due to rota changes.
- Preparing clinic lists and forms for the following day's sessions.
- Booking follow up appointments in the correct clinic within an appropriate time frame and contact the relevant secretaries should no appointment be available.
- Booking patients from the Partial Booking list into clinics and sending appointment letters.
- Ensure patients are waiting in the correct area and they are following the Covid guidelines where necessary.

Undertaking cleaning duties of the reception area, including daily cleaning of the children's tots in the waiting area.

Close reception desks at the end of each day, locking away confidential information and ensuring the waiting area is left tidy for the next day's patient arrivals.
- To work alongside your team members and provide help when and where necessary during busy periods.

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress

Please see the attached JD for further details.

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