Receptionist/admin Support

1 week ago

StocktonOnTees, United Kingdom CBRE Full time

**Job Title: Receptionist and Admin Support**

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a receptionist to join the Sopra Steria Account team located at the Sopra Steria building in **Stockton on Tees**.

**Client Key Responsibilities**
- Provide support to the onsite stakeholders.
- Update/communicate to local staff on any facilities issues.
- To complete a client I-audit daily/monthly and log any reactive jobs.
- Replenish all site stocks and consumables - stationery, coffee, milk, fruit etc.
- To assist with equipment checks and report any faults e.g. coffee machine & zip tap
- Support with Post (inwards & outwards).
- To complete a daily walk around and check all Audio-Visual equipment, report back any issues and ensure they are logged or resolved immediately.
- Demonstrate vigilance and report any H&S issues on site and assist with investigation and correct actions.
- Demonstrate a keen attention to detail to, where possible, pre-empt site issues before they arise.

**CBRE Key Responsibilities**:

- Provide an exceptional Customer Service experience to site stakeholders, the office staff and their guests, acting as a single point of contact for all enquiries they may have.
- Dealing professionally with any visiting contractors to site for maintenance and ensuring all site processes are followed.
- Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors.
- Ensure that all absences from the reception desk are managed to minimise any time left unattended.
- Provide remote support with the national CBRE Helpdesk & upload service documentation to online portals
- Assist with bookings for meeting rooms and other elements of site usage where required.
- To be competent and confident in the use of a range of relevant IT systems.
- To take ownership of the visual standards of the reception and office areas to ensure the best Customer Experience.
- To take responsibility for stock management of stationery items, kitchen consumables and some basic catering provisions
- To manage time effectively and to assist in completion of wider national team administrative tasks as directed

**Experience Required**:

- Experience in operating in a Reception or front of house role
- Strong experience of operating within a Customer Service environment
- Experience in Facilities management and/or H&S management
- Computer literate
- Strong customer services skills and experience
- Present a self-image of confidence and authority
- Service orientated attitude
- Ability to provide services to the highest specification within a Corporate Environment, often to senior stakeholders
- Ability to work on one’s own initiative when required
- Strong team player
- Excellent time management and organisational skills
- Excellent computer skills and the ability to learn new software and systems

**Salary**: £22,500.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Thornaby TS17 6AJ Stockton-on-Tees: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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