Admin Support

Previous applicants need not apply*

Admin Support (Clinical Administration Services)
Agenda for Change Terms and Conditions
£ 24,465 per annum
Applications are invited for the above post, which is based in the Radiology Department at the University Hospital of North Tees &Hartlepool.
We are looking for an enthusiastic person able to cope under pressure in this busy department and who is able to work as part of a team. Main duties will be reception, booking appointments and general office duties.
The successful applicant may be required to rotate cross site to include North Tees, Hartlepool, One Life and Peterlee Hospitals. The department operates some extended working days to include 8-8 cover.
Good Educational background to at least G.C.E./G.C.S.E level or equivalent and good communication skills are requirements for this Post. Knowledge of operating a computer system would be an advantage.
Applicants wanting any further information about this post can contact Debbie Giddings, Office Manager, UHNT, Tel: 01642 624188
Main duties will be reception, booking appointments and general office duties.
The successful applicant will be required to rotate cross site to include North Tees, Hartlepool, One Life and Peterlee Hospitals. The department operates some extended working days to include 8-8 cover.
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.
We recruit for values and “Together we are North Tees & Hartlepool”
Undertake a full range of administrative support tasks, both within clinical administrative departments and on ward and clinic areas as and when required in line with service needs and priorities.
Be fully conversant with and adhere to all work related policies, procedures and guidelines, ensuring that all work outputs are completed as required and that all related targets and timescales are met.
Use all appropriate technologies and equipment to their optimum functionality to assist in the provision of an efficient, effective and comprehensive administrative and secretarial service to support the provision of care to patients.
Ensure that any/all work outputs are produced to a high standard of quality that meets all of the organisations requirements for Information Governance, RMS, and CQC and which is compliant with all associated national, regional and local policies, procedures and guidelines
Participate in any/all associated training, development and appraisal processes relevant to required duties of this post.
Adhere to all Trust requirements relating to behaviours and professional conduct at work.
Key Result Areas
**Communication and Team Working**:
Respond to a diverse range of enquiries via letter, face to face contact or telephone from patients, relatives and other service users in an efficient, professional and courteous manner that is consistent with all related legislation, policies and procedure sourcing any relating information that might help deal with a query more effectively, taking accurate written messages and passing more complex queries on to relevant staff members.
To act as department/ward receptionist, greeting and directing visitors and service users on arrival in a professional and courteous manner in accordance with Trust standards and expectations (ward admin).
**Use of Computerised Systems and Records Management**:
Following appropriate training and adherence all organisational policies, procedures and guidelines, assist in maintenance and reporting of information through the input of data into relevant trust/departmental patient related clinical systems using appropriate technologies and equipment as and when required,
Be responsible for ensuring that all information relating to attendees, DNA’s appointment bookings etc., is kept up to date at all times through effective utilisation of relevant patient related systems within work area, checking that all data being entered is valid and relating to the correct patient record on screen. (if appropriate to work area)
Assist in requesting, locating, collecting and returning of healthcare records using the appropriate Trakcare technologies by following the appropriate healthcare record tracking procedures, SOP’s and trust guidelines.
**General Admin Duties - all