Clinical Admin Support

North Tees and Hartlepool NHS Foundation Trust

Clinical Admin Support

Band 2 - 37.5 hours - Permanent

The successful applicant will be required to provide a high quality administrative service assisting in the communication with patients, booking procedures/appointments, medical audio transcription and admin duties within the directorate.

Only short listed applicants will be contacted.

**For further information please contact**:
Janice Whem Secretarial Coordinator

**Tel**: 01642 624735

Undertake a full range of administrative support tasks, within clinical specialties and on ward and clinic areas as and when required in line with service needs and priorities.

Be fully conversant with and adhere to all work related policies, standard operating procedures and guidelines, ensuring that all work outputs are completed within mandated timescales.

Use all work related technologies and equipment to their optimum functionality to assist in the provision of an efficient, effective and comprehensive administrative and secretarial service supporting the provision of care to patients.

Ensure that all work outputs are produced to the highest standard of quality that meets all of the organisations requirements for Information Governance, GDPR, RMS, and CQC and which is compliant with all associated national, regional and local policies, procedures and guidelines.

Participate in any/all associated training, development and appraisal processes relevant to required duties of this post.

Ensure adherence to Trust policies relating to personal responsibilities, behaviours, conduct and performance within the workplace.

Assist in the development of administrative services to meet the changing demands of a patient centred service, through continuous review and development of role and work processes

At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones.

We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.

We actively encourage staff involvement with staff networking events and staff survey

“Together we are North Tees & Hartlepool”

**Essential Qualifications**:

- GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent)
- GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent)

**Essential Experience / Skills / Attributes**:

- Demonstrable experience of clerical work involving computerised systems
- Demonstrable excellent communication skills
- Demonstrable administrative experience in healthcare environment
- Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work.
- Demonstrate good organisational/time management skills and be able to work under pressure to meet deadlines
- Demonstrate ability to work on own initiative and also to work as part of a team
- Demonstrate willingness to contribute to the delivery of an effective and efficient administrative service