Client Services Coordinator

**Client Services Coordinator**

We have a new opportunity for a full-time Client Services Coordinator to join our team.

**The Company**

Practical HR have been providing HR Consultancy services to SME's (small to medium-sized enterprises) since May 2002. We give SMEs the services, tools and support they need to manage HR easily and effectively. We aim to provide expertise and outstanding service every day, and always have our clients’ best interests at heart.

**The Role**

As a Client Services Coordinator, you will be responsible for providing a comprehensive communication and support service for clients, to ensure that clients know that we value them, and existing and prospective clients alike are aware of the range of products and services we offer.

Following in-house training and your own research; you will use your excellent product knowledge to be a key point of contact for incoming enquiries about our products and services and be able to speak to existing and prospective clients about how we can support them with their HR. You will also conduct courtesy calls to gain feedback and ensure our clients are getting the most benefit from the products / services they receive, whilst maintaining records of conversations and following up on opportunities.

An integral member of a small team, you will have input with marketing campaigns and projects including social media and communications, as well as organising and attending events and networking.

This is a full-time position, working Monday to Friday, 9.00am to 5.30pm (with one hour for lunch), at our office in Great Wakering (SS3 0FF), reporting to the Managing Director and working closely with the Business Development Manager. Please note that there may be some hours outside of this when attending events.

A background / experience in a B2B role as well as proficiency in utilising social media channels for a business and managing marketing campaigns will hold you in good stead. You will have a sincere, personable and positive approach that enables you to build strong working relationships quickly. An attribute that we all share at Practical HR is our diligent work ethic and desire to help businesses be better employers and be more successful.

Proficiency in using MS Office software (Outlook, Word, Excel, PowerPoint, Teams) is essential and you will be keen to learn all about our business, share ideas and be able to adapt to change.

It is also important that you have good organisational skills with the ability to manage your own workload and meet deadlines. We are a small team so you will need to be prepared to use your initiative, ‘muck in’ and go the extra mile. Due to the nature of our business, a genuine interest in HR would also be beneficial.

**What You Will Get in Return**
- Full training on our in-house software;
- A collaborative working environment;
- Salary circa £25,000 per annum, dependent on skills and experience;
- 28 days holiday (including bank holidays) with an extra day’s holiday for each completed years’ service (up to a maximum of 33 days including bank holidays);
- Enrolment into a healthcare cashback scheme after successful completion of the probationary period;
- Free on-site parking at our premises;
- Potential for some flexibility to work from home on a hybrid arrangement, following successful completion of probation.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- B2B: 1 year (preferred)
- Marketing: 1 year (preferred)
- Social media management: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)