Panel Admin Assistant

Kantar is the world’s leading data, insights and consulting company and our Media colleagues are the experts in understanding the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable our clients to better understand media audiences and their relationships with brands.

Job Details

Kantar is the world’s leading data, insights, and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar’s 25,000 people based in more than 100 countries help the world’s leading organisations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world.

Our media colleagues are expert in understanding the changing media landscape. This includes audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media. Their global coverage and local expertise enable clients to better understand media audiences and their relationships with brands to optimise investment.

Job Title: Panel Administration Assistant

Location: London, Westgate

**Salary**: Competitive

Full time/FTC/Rota based/ Weekends

Role Description

It is an exciting time to join the team; with a renewal of the BARB contract till 2029, we will be looking to increase our team

So, what is BARB? The Broadcasters’ Audience Research Board is a key player in the UK television and advertising industry. Where they are the official provider of television audience viewing figures across all channels available to watch in the UK. Information on viewing behaviours and analytics is collated via GPRS from ‘Panel Homes’, a sample to represent the 24 + million UK home viewers. This allows BARB subscribers to access next day data on UK’s ratings, 365 days a year. BARB data is used in deciding the making and distribution of TV programmes by commercial TV stations, advertising agencies and advertisers to negotiate prices for commercial airtime and to plan TV advertising campaigns.

Job Role Requirements
- Liaising with technicians whilst in panel member homes to perform interactive tests and quality checks to prove that the metering is installed correctly.
- Capturing information from technicians about the equipment in the panel members homes and updating into a central database.
- Contacting panel members to book appointments for technician’s visits which could involve a first-time installation or revisit.
- Respond to incoming calls from panel members and record the outcome of calls in the contact history database.
- Make outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering.
- Provide support on ad hoc projects and initiatives.
- Conduct various validation checks to identify any issues with data held against a home that could have a detrimental impact on data processing.
- Perform all duties with an underlying objective of meeting of exceeding the divisions service level agreements
- Work collaboratively with all staff within the BARB team and other business units.
- Always consider the standards expected of the client when undertaking duties
- Ensure that daily targets set for routine activities are met and to standards expected.

Requirements for position

Service Orientated
- The desire to anticipate, recognize and meet other’s needs.
- Have a full understanding of the daily priorities and quality expectations
- Proactive collaboration with others

Communicator
- Confident communicating with both colleagues and panel members
- Be able to interpret detailed information and articulate in a way that clearly explains the status

Adaptability
- Be flexible to responding to business, stakeholder, and client needs
- Be versatile in your approach to issues
- Can adapt to changing priorities
- Previous experience of working in a helpdesk environment
- Any experience of working in an operations environment which have business critical deadlines

Cultivating a Growth Mindset
- Be open-minded; seek and act on feedback.
- Create improvements and put new ideas into practice.

Embrace purposeful collaboration
- Work proactively with your peers and others - in your team, across kantar and externally.
- Enjoy working as part of a team
- Collaborate with purpose, focusing on the desired outcome.
- Understand the bigger picture and goals (help others to be clear and motivated around a goal)

Help others to flourish
- Have a positive and pragmatic attitude taking ownership to overcome obstacles.
- Show respect to inclusivity and embrace the diversity we all bring to Kantar.

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set o