Transactional Procurement Service Delivery Manager

Our successful transactional procurement department is looking for a new Service Delivery Manager to manage, lead, develop and motivate the members of one of our Regionalised Transactional Procurement teams whilst providing a best in class service to NHSorganisations.

If you have procurement experience with a passion to improve customer experience or are experienced in managing large teams, perhaps in a call centre or shared service, with a focus on customer satisfaction and process efficiency we want to hear from you.**What you'll be doing**:

- Be responsible for a regionalised group of NHS organisations, with a dedicated team to support on transactional procurement delivery.
- Lead and develop the Transactional Procurement team, monitoring performance and working with team members to drive optimal outputs
- Work closely with your line manager, Head of Transactional Procurement, to be a change agent for new systems, structures and processes ensuring successful adoption and minimising customer impact
- Take the lead on Procurement project delivery relating to improvements to the service such as No PO No Pay and Catalogue improvements.
- Identify the need for service improvement initiatives as part of day-to-day service management, devising, presenting for approval and implementing improvement initiatives at pace, as required

**What you’ll bring**:

- Working knowledge and understanding of the procurement / purchase-to-pay process
- People leadership skills and experience with management of teams
- Extensive staff and service performance monitoring, measurement and reporting skills and experience
- Ability to liaise with all levels of internal and external stakeholders, from operational teams to board members
- Customer service excellence skills and experience
- Change management skills and experience

**It would be great if you had**:

- Chartered Institute of Procurement & Supply (CIPS) qualified;
- Degree level qualification;
- At least 5 years’ experience in a procurement role at a line management level

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you
Employment Type: Full-time, Permanent
Location: Anywhere (travel to the NW Hub (Salford) and to client and supplier sites monthly)
Security Clearance Level: DBS
Internal Recruiter: Daniel

**Salary**: Up to £40,000 per annum (depending upon experience and development needs)
Benefits: 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund
**Loved reading about this job and want to know more about us?**

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make lifeeasier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutionsare underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.
We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.
Would you like to join us on our journey?