Customer Service Desk and Admin Assistant
5 days ago
**Job description**
BEST4FRAMES LTD
JOB DESCRIPTION: SALES PROCESSING/CUSTOMER SERVICE ASSISTANT
OVERVIEW
- Best4Frames is an internet-based company offering ready-made and custom picture frames as well as mounts and other associated products.
The company is expanding and has identified the need for additional staffing to deal with the processing of orders, as well as dealing with customer queries.
TYPICAL DAY - MAIN DUTIES
Assessing orders that arrive on screen, deciding how they should be fulfilled (via our warehouse or our supplier’s warehouse), distributing job sheets to the appropriate departments within the workshop and keeping a close eye on the screens to ensure that no orders are being missed. Ensuring that relevant staff are prioritising orders correctly.
Ordering stock to enable fulfilment of current orders and to replenish warehouse stock to maintain at correct levels.
You would have responsibility for investigating problems with failed deliveries to customers and providing prompt answers to resolve any issues.
Other duties may include time spent in the workshops, dependent upon work levels on your desk and other departments.
SKILLS REQUIRED
**A good telephone manner is also essential.**
A brief test would be undertaken as part of the interview process.
The company has a high score with Reviews.io - an essential measure to gain new customers.
You would have responsibility for maintaining this high score, as do all our team.
OTHER SKILLS REQUIRED
Good understanding and experience of using Excel, and Word.
QUALIFICATIONS REQUIRED.
GCSE Maths and English Grades A-C
Initial Pay: £13.00 per hour
**Application questions**
- How many years of Customer Service experience do you have?
- Are you in Stockport SK6?
Pay: From £13.00 per hour
Expected hours: 37.5 per week
**Benefits**:
- On-site parking
Schedule:
- 8 hour shift
Work Location: In person
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