Marketing Communications Coordinator

**Background**

Healthwatch Cornwall is one of 152 local Healthwatch formed in response to the Health and Social Care Act 2012. Healthwatch England provides representation at national level and Healthwatch Cornwall is funded by the Department of Health via Cornwall Council.

Our vision is to inspire positive change in Cornwall’s health and social care through effective public engagement and we exist to ensure people and communities have a strong voice to influence and challenge how health and social care services are provided within their area.

Healthwatch Cornwall is a Community Interest Company (CIC), and we act as a ‘critical friend’ to the commissioners and providers of health and social care services to enable progressive and beneficial decisions to be made.

**Job Purpose**
A core element of Healthwatch Cornwall’s work is the collection, analysis, and subsequent reporting on data relating to people's experiences of publicly funded health and social care services.

The Research and Engagement Manager is responsible for overseeing this crucial function, ensuring its effective delivery with a dedicated team of staff, administrative support, and the potential for additional assistance through interns and/or volunteers as required.

In addition to managing research activities, the Research and Engagement Manager takes the lead in developing and executing the CRM system. Furthermore, they spearhead the creation of simple impact measures for the organisation, ensuring that our efforts are aligned with our mission to improve health and social care services in Cornwall.

**Responsibilities**:
We are seeking a proactive and versatile individual to fill the role of Research and Engagement Manager at Healthwatch Cornwall. In this combined position, you will play a pivotal role in shaping our research agenda, engaging with stakeholders, and driving impactful initiatives to improve health and social care services in Cornwall.

**Research Leadership**:

- Collaborate with stakeholders and colleagues to develop the annual research programme.
- Lead and oversee the delivery of the annual research programme, ensuring alignment with organisational objectives.
- Utilise creative and appropriate methodologies to design and manage research projects, employing both quantitative and qualitative methods.
- Produce research-based briefings and provide support to stakeholders in understanding key points.
- Analyse and evaluate research findings, interpreting data to identify key issues and develop actionable recommendations.
- Present research data in formats suitable for different audiences, including reports and infographics.

**Engagement Strategy**:

- Collaborate with CEO and team to gain insight into themes identified through community-based activities.
- Support Project Officers in developing engagement activities based on service user feedback and intelligence.
- Identify simple interventions that Healthwatch Cornwall can implement to impact service improvement.
- Develop a simple impact reporting system to measure and communicate Healthwatch Cornwall's impact effectively.
- Liaise with the Communications Officer regarding information requests, research promotion, and evidence collection from web and social media.

**Partnership Boards**
- Manage the development and upkeep of Board Terms of Reference, strategy, and action plan documentation in collaboration with the Partnership Boards Project Officer (PBPO).
- Ensure diverse and suitable representation on Partnership Boards, working closely with the PBPO to engage potential new members and establish relationships with relevant organisations for representation and feedback.
- Collaborate with Healthwatch Cornwall colleagues to log and cross-reference issues raised through Partnership Boards work with the wider organisational agenda, facilitating cross-working within the organisation.
- Oversee the PBPO in coordinating and managing Partnership Board meetings and associated groups, including agenda setting, meeting facilitation, progress monitoring, and documentation.

**Information Management**:

- Maintain a responsive and up-to-date CRM system, securely holding feedback collected from people in Cornwall on health and social care services.
- Prepare database reports for submission at relevant external and internal meetings.
- Attend meetings to present data and research findings, challenging where necessary in line with Healthwatch Cornwall's functions.
- Report quality and safety issues, safeguarding concerns, or urgent matters promptly to the Chief Executive for action.
- Liaise with relevant organisations to ensure effective data collection about complaints or services.
- Maintain up-to-date knowledge of Data Protection legislation to ensure Healthwatch Cornwall's compliance.

**Management**:

- Oversee the research budget effectively, ensuring resources are allocated appropriately.
- Line manage Core Contract Project Officer and Partnership Board Project Off