Client Relationship Executive

**People Group Services Ltd (PGS)**

People Group have been one of the UK’s leading payroll companies since founded by our CEO Terry Hillier in 2006. Our solutions are always compliant and focused on delivering legitimate and genuine added value for both agencies and contractors.

We collaborate directly with recruiters who in turn place temporary flexible workers in many sectors including education, healthcare, social care, logistics, IT, banking and finance.

The position requires flexibility of working between the hours of 8.00am - 8.00pm (37.5 hours) Monday to Friday based at our Head Office. Competitive Salary, Commission, Company Pension Scheme, Life Policy. Free Car Parking.

PGS is searching for a flexible individual who welcome the challenge of meeting the needs of a growing business. To succeed in this role, you will instinctively be able to connect with recruitment consultants through numerous methods of communication including digital, social media or advertising platforms.

**Role Objectives**:

- Generate business growth from existing clients.
- Manage implementation, on-boarding, training, increasing adoption, promoting retention, and achieving customer satisfaction.
- Establish and develop trusted personable relationships to help drive value of our solutions and services using success strategies and best practice.
- Communicate effectively with both internal and external management to understand needs and consistently maximise retention.

**Responsibilities**:

- Serve as day-to-day contact for assigned accounts, build trust and rapport whilst identifying areas of opportunity, highlighting best practices and document.
- Review the consultant journey, identify how it is supported and take a measured approach in assisting consultants overcome issues to deliver goals.
- Collaborate, problem-solve, plan upcoming client meetings with sales and marketing team members.
- Help prepare appropriate documentation and measurables for the client, demonstrating the performance of campaigns; analyse trends to identify areas of improvement.
- Work with the marketing team on advertising campaigns.

**Required Skills and Qualifications**:

- Experience in communications, marketing, sales, account management, or customer service.
- Strong verbal and written communication, strategic planning, and project management skills.
- Comfortable working across multiple departments in a deadline-driven environment.
- Active team player, self-driven and can quickly adjust to priorities.
- Imaginative and creative.
- Knowledge of Microsoft software preferred, however bespoke training will be given.

**About People Group Services**:
People Group Services is a family-owned business with a long history of providing compliant payroll services to recruitment agencies and their contractors. It all started by CEO Terry Hillier in 2007, following an extensive career in the financial sector where he excelled in both sales and management. Visionary and dynamic, Terry identified a gap in the market whereby supply teachers required a compliant payroll solution when working through legislation. Government legislation accelerated the need for an outsourced payroll solution and RACS Group began to grow. Terry grasped the opportunity and for over 15 years has led the company to its current position. He’s grown the business to be a shining light of compliant payroll within the industry, picking up a number of business awards along the way. In 2017, as the market around us evolved, Terry took the decision to rebrand the business, branching out with a fresh new look. That’s when People Group Services was formed and so the story continues.