Internal Sales Executive Warm Calling

2 weeks ago

ShorehambySea, United Kingdom FOCUS 4 U LTD Full time

Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. We're equally delighted to have been named one of 'The UK's Best 100 Companies To Work For 2021', to have scooped an impressive 6th placein the telecoms sector and to have been awarded a 1* accreditation by Best Companies - the highest level awarded Best Companies, the renowned employee engagement specialists.

Our teams are experts in their field, passionate about finding the right solutions for our customers and committed to supporting each other. We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams areat the heart of Focus Group. Our people make the difference.

We are looking for an Internal Sales Executive within the Mobiles team

The Internal Sales Executive role is an integral part of the business, ensuring customers are kept up to date with the whole product portfolio and upselling new features and add-ons, tailored to each client.

Principal Responsibilities/Duties
- The team will be responsible for maintaining relationships with customers and be their day to day contact for adding services to their account.
- In addition, the Internal Sales Executives shall be responsible for their own client base, consisting of primarily Small Business clients typically with 1-7 mobile connections who do not require a field-based Account Manager.
- Duties include
- Managing own base of Small Business clients - typically with 1-7 connections per account - to include general customer service and contract renewals
- Carry out introduction and periodic client reviews for all mobile clients in order to increase customer satisfaction and aid retention across the department
- Maintain and adapt product knowledge ensuring you are aware of the latest hardware, tariffs and industry trends
- Passing opportunities to other departments where appropriate, making commission with each conversion
- Understand the sales process from start to finish in order to ensure the customer receives outstanding customer service
- Sell new technologies to existing customers
- Meeting set KPI's set by line manager

Essential Skills
- Highly organised
- High level of administrative skills and attention to detail
- Exceptional verbal and written skills
- Competent understanding of sales processes and procedures
- CRM functionality (Full training given)
- Previous phone-based sales experience

Desired Skills
- Previous experience within the Mobile industry

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference tothe future of our business.

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