Wellbeing Practitioner, Mental Health Single Point of Contact

One of the central points of Hywel Dda’s ‘Transforming Mental Health Agenda’ is a ‘Single Point of Contact to improve access for everyone’. This Single Point of Contact is a 24/7 telephone mental health triage assessment service delivered by skilled professional staff who will provide sensitive and specialist mental health screening to ensure individuals receive the appropriate outcome. The philosophy of the service is as follows:
Compassion - When people ask for support for a crisis of their mental health they are listened to & supported.
Prevention - Access to support should be as early as possible, ideally before the point of crisis.
Equality - A crisis of mental health should be treated with the same urgency as physical health care.
Resilience - Build responses on the strengths of the individual and provide information and options for self-care and self-referral.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
As a Band 5 Wellbeing Practitioner you will provide an all-age service offering high quality telephone triage, coaching, advice, and assessment to individuals with existing mental illness, in mental distress or in acute crisis, resulting in a safe and appropriate clinical decision. Information, advice and guidance will also be provided for families and carers. There will be a professional telephone line for our partner agencies such as GP’s, Welsh Ambulance, Local Authority, Police and the third sector.
The Wellbeing Practitioner will work under the guidance of a Senior Practitioner on a shift basis covering 24 hours 7 days a week with a varied multi-disciplinary team. They will use a range of psychological interventions and skills to support individuals with mental health problems.
They will support the Clinical Lead in developing the new innovative Mental Health Single Point of Contact service which will be facilitated though the National 111 service. They will be an experienced Practitioner who can provide individualised care in line with the organisations core values to deliver a safe and efficient service to those accessing it.
The service will operate 24 hours 7 days a week and the post holder will need to be flexible to meet the service need. The role will require shift work and will include out of hours and weekend working.
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
**Our services are provided in**:
**Our main hospitals**: Bronglais Hospital in Aberystwyth; Glangwili
Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and
Withybush Hospital in Haverfordwest
**Five community hospitals**: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
**Two integrated care centres**: Aberaeron and Cardigan in Ceredigion, and several other community settings
47 general practices (six of which are health board managed
practices); dental practices (including four orthodontic); 97
community pharmacies; 43 general ophthalmic practices; and 8
ophthalmic domiciliary providers
Numerous mental health and learning disabilities services
Ongoing support and professional development will be provided alongside personal development and a comprehensive induction and training package.
You will be able to find a full job description and person specification attached within the supporting documents.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these mínimal desirable requirements during the course of your employment with us.
Interviews will be held on 10/11/2025.