Community Mental Health Care Support Worker

Job Overview
We are looking to recruit a Health Care Support Worker to join our Crisis and Home Treatment Resolution team. We are a well-established community mental health team.

The community mental health team work with people who are experiencing moderate to severe mental health difficulties. Supporting people through their journey of recovery from mental health difficulties.

The role of the support worker is to be part of/compliment the community mental health multi disciplinary team in delivering interventions and support to promote the recovery people experiencing mental health difficulties.

The role of the support worker within the CRHT/ community mental health team is varied and there are opportunities for staff to develop skills in supporting therapeutic interventions, working under the supervision of a team of experienced senior mental health practitioners.

The team includes a number of very experienced support workers who the successful applicant will work alongside.

Full time or part time hours are available.

Main duties of the job
Supporting senior mental health practitioners to deliver responsive and effective care during assessment and treatment to a designated caseload of individuals experiencing moderate to severe mental health difficulties.

Working in a compassionate and non-judgemental manner with individuals in their own homes, in the community and in health settings.

Accurately recording contacts with individuals in clinical notes in a timely manner. Support the senior practitioner to complete all necessary administrative tasks.

Applications will be welcomed from candidates who are enthusiastic about supporting people experiencing moderate to severe mental health difficulties in a compassionate and holistic manner.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Interviews will be held on 23/10/2025.

Working for our organisation
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Hywel Dda University Health Board operates a bilingual policy. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
IMPORTANT NOTE FOR APPLICANTS:
Applications for our roles are carefully reviewed and shortlisted based on specific criteria, which varies from job to job. Using a generic application to apply for multiple roles or relying on automated AI application services, such as Lazy Apply or AI Apply, may not provide the necessary information, leading to your application being overlooked. To ensure your application is given full consideration, we recommend submitting a tailored application that directly addresses the criteria listed in the Person Specification section of the advert.

By submitting your application to NHS Jobs/Trac, you are giving your consent for elements of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems in order to support and manage your recruitment and employment within your employing organisation; to be used by Recruitment for purposes of checking your Professional Registration online (where applicable).
These processes are in line with Fair and Lawful processing in line with current Data Protection Legislation especially those in relation to your personal or sensitive personal data (sensitive personal data is defined as any declared physical or mental health conditions, racial or ethnic origin, sexual orientation, trade union membership, political opinion, religious beliefs). As an organisation, we ensure that the legislation defining confidentiality is observed such as use of data for specific, defined purposes, and use of data that is relevant and not excessive whilst practicing data accuracy and security of all held personal identifiable information (PII)
If you are successfully appointed, by completing the application form you authorise the UHB to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national Electronic Staff Record (ESR).
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a
Health and Care visa
or
Skilled Worker visa
, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting
Work in the UK
. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.