Hotel Receptionist

3 days ago

Norwich, United Kingdom Marlborough Hotel Full time

We are seeking a vibrant and enthusiastic to join our team as a Part-time Hotel Receptionist. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive guest experience.

**Responsibilities**:

- Greet and welcome guests as they arrive at the hotel
- Check guests in and out, ensuring all necessary information is obtained and accurately recorded
- Answer phone calls and respond to guest inquiries or requests
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns in a professional and timely manner
- Assist with reservations and room assignments
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized front desk area

**Skills**:

- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to handle multiple tasks simultaneously
- Proficient in using phone systems and computer software for reservations and guest management
- Detail-oriented with strong organizational skills

**Job Type**: Part-time

**Salary**: From £11.44 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Employee discount
- Flexitime
- On-site parking

Schedule:

- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: In person

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