Hotel Receptionist
4 days ago
Join the Team at St Giles House, Norwich – Hotel Receptionist / Host
Hourly Rate: £ Tips
Location: St Giles House, Norwich City Centre
Are you a warm, welcoming individual who thrives in a guest-facing role? St Giles House Hotel – a beautiful boutique hotel in the heart of Norwich – is looking for a friendly and professional Receptionist / Host to join our front-of-house team.
About the Role:
As the first point of contact for our guests, you'll play a key role in delivering outstanding customer service from check-in to check-out. This is a varied and rewarding position in a fast-paced, guest-focused environment.
Your responsibilities will include:
- Welcoming guests with warmth and professionalism
- Managing check-ins and check-outs efficiently
- Handling reservations, calls, and guest enquiries
- Supporting guests with local knowledge and recommendations
- Liaising with housekeeping and other departments to ensure smooth operations
- Processing payments and maintaining accurate records
What we're looking for:
- Excellent communication and interpersonal skills
- A calm and courteous manner under pressure
- Confidence using booking systems (training provided)
- A proactive, can-do attitude and eye for detail
- Previous hospitality or customer service experience is a plus
What we offer:
- £12.21 per hour + share of tips
- A supportive and welcoming team environment
- Beautiful working surroundings in a historic city-centre location
- Training and development opportunities
- Staff discounts on food, drinks, and stays
Join us and become part of a hotel that's as full of character as the city it calls home.
Apply today and let your hospitality skills shine at St Giles House, Norwich.
Applications with CV on Indeed please.
We look forward to hearing from you
Job Types: Full-time, Permanent
Pay: £12.21 per hour
Expected hours: 30 – 40 per week
Benefits:
- Discounted or free food
- Employee discount
- On-site parking
Work Location: In person
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