Receptionist

Receptionist ***luxury hotel***

Incredible benefits

We are looking for
an enthusiastic Receptionist to join our family on a full-time
basis. We are looking for someone with previous hotel receptionist experience
with excellent communication skills and strong attention to detail who
enjoys delivering personalised service to guests.  This position reports to the Rooms Division Manager.

Location: Dorset

Employment type: Full-time 

Working pattern: Shift work 5 days on 2 days
off 

Salary: £27,000 

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA's Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.

Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business at The Cateys.

The Summer Lodge Country House is set within the enchanting village of Hardy's Evershot and surrounded by rolling hills, this five star country house hotel has 24 rooms, a restaurant, a relaxing spa, indoor pool, private tennis court and miles of beautiful countryside to explore, this is the quintessential luxurious escape. 

Key
Responsibilities of a Receptionist:

• Checking
  in and out guests while delivering outstanding levels of service. 
• Managing
  requests and creating memorable experiences. 
• Compiling
  guests accounts and fulfilling administrative duties as well as ensuring
  the reception area is clean and tidy at all times.  
• Addressing guest concerns or complaints in a calm and professional manner, ensuring timely resolution and escalating to management when necessary to maintain guest satisfaction.  

What are we looking for?

• Previous hotel receptionist experience, ideally in a luxury or five-star hotel environment.
• Strong communication skills, both verbal and written, with a friendly and professional demeanour.
• Excellent attention to detail and organizational skills.
• A passion for hospitality and delivering outstanding guest experiences.
• Ability to manage multiple tasks effectively while maintaining high service standards.

What's in it for you? 

• Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays
• Professional,
  award winning learning and development opportunities from day one. 
• Fantastic
  recommend a friend and family bonus scheme worth up to £600. 
• Enhanced
  paid maternity leave & paternity leave. 
• 50%
  off on food and 25% off on beverages in any Red Carnation Hotels F&B
  outlets. 
• Discounted
  accommodation rates at Red Carnation Hotels worldwide. 
• Two
  paid volunteering days each year, because we care about our community. 
• Access to immediate Employee Assistance Programme, because we care about
  our employees. 
• Vibrant
  hotel recognition events every month and hotel-based incentives (Employee
  of the Month / Manager of the Quarter).
• Social
  and team building events per hotel. 
• Global
  Employee Appreciation Party, where we get to celebrate our incredible
  teams.
• Free
  meals on duty.

Red Carnation Hotels is an Equal Opportunities
Employer. We celebrate diversity and are committed to creating an inclusive
environment for all employees.

We electronically scan and store a copy of your
passport/visa and/or ID card to gain a clear indication of the authenticity of
the document and establish the 'Right to Work' in the UK