Senior Receptionist

We have an exciting opportunity to join our administrative team in Norwich as a Senior Receptionist. This is a key role to Perenco UK’s organisation, providing leadership to the front of house Reception area and overseeing all Reception / admin duties. Youwill also have line management of our junior receptionist.

This position reports directly to the Facilities Manager, the job is varied and interesting but can be demanding which requires the individual to be able to work under pressure, meet targets and ensure accuracy is met at all times. The postholder will beresponsible for carrying out a high volume of administrative work that needs to be completed on time and in conjunction with carrying out the receptionist/telephonist role. Confident communication and leadership skills are required in order to be able to communicateto people at all levels onshore and offshore and understand their requirements.

This is a full-time office-based role working Monday-Friday.

**Key Responsibilities**:

- You will oversee and be responsible for all Reception/admin duties.
- You will line manage the Junior Receptionist.
- Responsible for assigning workload and delegation of all tasks to ensure accurate completion.
- Carry out regular stationary stocktaking and arrange re-supplies through the trusted vendor.
- Assist the Facilities Manager with any H&S checks when he is not on site.
- Meet and greet all visitors to the Norwich office, ensure people sign in, allocating visitor identity fobs, directing people to meeting rooms or contacting staff to collect visitors. Ensuring all visitors return identity fobs prior to leaving site to ensuremuster roll call will be correct from the daily visitor’s log.
- Answer all incoming telephone calls and directing those calls from the central switchboard at Norwich office. The switchboard is the central hub for callers to Norwich office, Great Yarmouth warehouse, Humberside office, Bacton Terminal, Dimlington Terminaland all offshore assets in the North, South and Central offshore locations.
- Locating personnel by use of the access control system and staff Intranet
- Offer assistance to anyone who approaches Reception with a problem, enquiry or request.
- Make travel bookings from authorised travel request forms in the most cost effective and efficient way seeking guidance if requests appear overly costly. Travel arrangements include booking hotels from an approved list of suppliers, booking hire cars, railtravel, flights and taxis.
- Assist with distribution of all incoming and outgoing mail from all sites across the assets ensuring internal and external mail is marked correctly and directed to the right location via the local courier/Royal Mail.
- Maintain Excel spreadsheets of all travel bookings in order to cross reference incoming invoices prior to payment or to cross reference any booking queries and discrepancies.
- As required assist with requests for business cards from staff in all areas of the business.
- Create and manage office / facilities purchase requisitions and orders.
- Carry out miscellaneous general administration tasks as requested by other members of the administration team or the Facilities Manager i.e. create documents, forms, letters and presentation work as required, to a professional standard, using MicrosoftOffice suite of software for members of staff across all departments.
- Be prepared to support the Incident management Team (IMT) if required as sensitive calls and visitors from external agencies may route via Reception.
- Booking teleconferences as requested and maintaining spreadsheet of use.
- Booking conference rooms and lunches for meetings on a day to day basis.
- Photocopying and binding of PUK documents.
- Assist other members of the team to provide confidential secretarial and administrative support to the organisation.

**Skills & Experience**
- Previous experience within an administrative and/or front of house senior role.
- Microsoft Office (Word / Excel / PowerPoint) - intermediate level required.
- SAP experience - preferred but not essential.
- Be able to conduct themselves in a professional manner at all times.
- Be hardworking, methodical, honest, punctual, reliable and flexible.
- Able to work under pressure.
- Ability to communicate effectively with people at all levels in the organisation

**Benefits**:
At Perenco we value and reward our people, offering competitive salaries and a wide range of benefits including:

- Life Assurance
- Private Medical Insurance
- Flexible Benefit Allowance
- Defined Contribution Pension
- Discretionary Bonus
- 25 days holiday + bank holidays