Customer Service Advisor

4 days ago

Newcastle upon Tyne, United Kingdom Jewson Builders Merchants Full time

Are you based in the **Newburn** area? Do you have a passion for working with people?

**Jewson Partnership Solutions (JPS), **who specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities, is on the hunt for a **Customer Service Advisor** who's as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays)

Hours - 7.00 - 5.00 Monday to Friday

**BRANCH ADDRESS** The Waterfront Newburn Riverside, Kingfisher Blvd, Newcastle upon Tyne NE15 8NZ

Key Responsibilities
- Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values
- Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
- Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
- Keep the branch and yard looking clean and tidy, to make a great first impression on our customers
- Maintain stock levels, carrying out regular stock counts
- Work with colleagues to suggest opportunities for improvement

What’s in it for you?
- A competitive salary and benefits package, plus generous staff discounts
- A supportive team environment where your contributions are recognised and valued
- Opportunities to grow your skills and career within our organisation
- Flexible working arrangements to help you balance work and life

Required Skills and Experience
- Previous industry experience preferred but not essential
- Experience in a customer facing environment
- Passion for working with people
- A positive can-do attitude

About us

At **JPS**, we're proud to be part of **STARK** **Building Materials UK** and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well. 

Schedule:

- Monday to Friday

Application question(s):

- Please include your postcode

Work Location: In person

Reference ID: JR20847

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