Bank Support Worker

JOB ADVERT

Job title: _Bank Support Worker _

Job reference number: 101236

Interview date: _TBC_
- Closing date: 27th October 2025_

We have an incredible new opportunity for a Bank Support Worker to join Landau. This role offers more than a wage - it’s about the deep reward of guiding young people who’ve faced challenging starts in life toward brighter futures. As a Bank Support Worker, you will be responsible for providing a person-centred support to adults with learning disabilities, enabling them to develop life skills, enhance independence, and participate fully in educational, vocational, and social activities within the training centre and the wider community. The Support Worker promotes inclusion, dignity, and choice, working as part of a team to create a safe, positive, and empowering environment where each individual can achieve their personal goals and reach their full potential

At Landau, we’re passionate about changing lives and creating futures. As a leading supported employment and training charity, we’re changing over 800 lives each year across the West Midlands, including Telford and Wrekin, by providing pathways to employment, access to education, and support for personal growth and independence. Joining our team means joining a community that values making a real difference—empowering individuals to overcome challenges and realise their potential. We are a diverse, forward-thinking organisation, dedicated to delivering high-quality, sustainable services that truly change lives and open doors to new beginnings

We are committed to supporting our workforce as much as our mission. At Landau, you’ll receive the Real Living Wage, access to a private healthcare scheme, roadside assistance, and support through our Disability Confident Employer status. We’re proud to be a Gold Award holder for our support of veterans, creating an inclusive environment where all backgrounds and abilities are valued. If you’re driven to be part of a diverse, forward-thinking organisation that’s dedicated to delivering high-quality, sustainable services that truly change lives, we’d love to have you join us.

Key responsibilities will include:

- Provide day-to-day support to individuals with learning disabilities in line with their individual care and support plans.
- Collaborate with the tutor to identify the additional support and intervention activities required, tailoring activities and materials, to enable learners to succeed and achieve
- Support safe participation in centre-based and community-based learning activities.
- Work with individuals who require targeted support to complete all tasks and activities, supporting learners to develop their knowledge, skills and experience and grow in confidence and independence
- Identifying barriers to learning and devise and develop a range of appropriate strategies to assist learners in resolving issues or tackling concerns
- Support the tutor with learner portfolios, leading where reasonably required on conducting assessments, providing feedback to learners, conducting progress reviews, record-keeping and the provision of programme administration and support
- Work as part of the team to devise creative approaches to overcoming barriers, engaging learners, developing the content and delivery of sessions, and assisting with the promotion and success of our programmes
- Supporting learners in developing their self-esteem and confidence
- providing pastoral support and effective impartial information, advice and guidance toward achievement and progression
- Support learners to achieve to their potential, including support to achieve learning objectives, completing portfolios, and readiness for assessments and personal development goals
- Maintain accurate and up-to-date records, including daily notes, incident reports, and support plans.
- Being aware of confidential issues linked to learner/home and personal situations and to adhere to Safeguarding and Confidentiality Policies and Procedures
- Ensure that project manager and tutor are kept fully informed of learner progress, and support liaison with learners, parents and relevant stakeholders, agencies etc as appropriate, reporting where required
- Support learners on a 121 basis where required adhering to their personal care plans and risk assessments
- Report any concerns regarding wellbeing, safeguarding, or health promptly to the Coordinator or Manager and follow company policies
- To encourage the individual to be actively involved with their learning, positive progression and to reflect their performance on reviews as directed by tutor
- Act as the key worker for identified learners, championing their engagement, attendance, progress and achievement
- Monitor and support the health, wellbeing and welfare of learners under your supervision, including in respect of safeguarding and any adherence to specified routines or requirement,
- Provide flexible support to the wider business as reasonably required, fulfi