Welfare Rights Advisor

2 weeks ago

Manchester, United Kingdom Afrcian Caribbean Care Group Full time

Job Title: Welfare Rights Advisor

Salary/Rate £24,000 Per Annum

Hours 35 hours per week

Location Manchester

Reports to: Chief Executive

**Job Purpose**: Support older adults, their families and Carers predominantly from African Caribbean and South Asian Communities to deal with the issues causing them financial hardship.

The support provided will offer clients practical assistance, advice and information to maximise their income and to ensure they are receiving the correct benefit entitlements of the state welfare system.

The focus will also be on providing energy advice and support to access any available measures to address fuel poverty.

Provide practical assistance with the processing of claims, including form filing and dealing with correspondence on behalf of people experiencing financial hardship

**PRIMARY DUTIES & AREAS OF RESPONSIBILITY**
- To provide money advice support to include Debt advice and financial capability.
- To provide Welfare Benefits advice and help with claims and support with disputes including support with benefit appeals.
- To provide energy advice and facilitate access to any other available assistance from energy providers.
- To attend outreach sessions at community venues.
- To refer as appropriate to specialist advisers funded from other sources e.g. Housing, Energy.
- To provide advocacy services as appropriate.
- To assist in the preparation of promotional materials and relevant literature aimed at promoting take-up of the Welfare Support services provided by ACCG
- To contribute to the development of website information about the welfare services provided and how they can be accessed.
- To obtain user feedback on the service and utilise this information in developing the service.
- Provide support through a handy person where environmental issues or hazards are identified and rectify the issues through connection with organisations that will provide financial assistance and support.
- To assist in the preparation of reports on the progress and achievements of the service within the Charity Log database.
- To represent the Service at meetings as required.
- To attend relevant internal and external meetings as required.
- To undertake any other relevant work as required.

**Salary**: £24,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Do you have 3 years experience of advice and advocacy work?

Licence/Certification:

- Driving Licence and access to a car (required)

Work Location: One location

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