Head of Projects

**Mitie** is a UK-based facilities management and technical services company (revenue c.£3.4bn). We are one of the UK's 250 largest public companies.

**Mitie /Communities** is one of the four major business divisions within Mitie, alongside Technical Services, Business Services and Central Government & Defence. At Mitie Communities we serve public sector clients in Healthcare, Education (schools and universities), local authorities and councils and emergency services. We provide our clients with both soft and hard facilities management services. Our contracts include both commercial output-specified contracts and Private Finance Initiative contracts.

**Position Over-view** Newcastle RVI and Freeman Hospital is one of Mities major Healthcare PFI contracts and delivers Total Facilities Management services including projects.

The role of Projects Programme Manager is one of leadership and senior management as it is responsible for the development and delivery of critical client and contract supporting asset Lifecycle programmes and capital projects.

You will report into the Head of Projects for Healthcare and have management responsibilities for the projects team that reports to you which consists of Project Managers and Technical Administrators, as well as management of third-party suppliers when supporting the projects function.

As the success of the projects function relies on integration with the whole Mitie TFM team as well as wider Mitie group functions and support resources you will need to produce reports, documents, and presentation materials to facilitate an effective and integrated projects process, as well as to support the contract deliverables as a whole.

The role of Projects Programme Manager will also on occasion require delivery of projects by you, and for both these and those works delivered by your team you will be responsible for delivering to a best practice model to support the high performance of the contract and workstream growth through capability and quality.

**Responsibilities**:

- **Manage and deliver the contract responsibilities for the development and generation of Lifecycle plans including integration with contract colleagues, client stakeholder groups and the Central Mitie Projects team including the Head of Lifecycle Realisation.**
- **Plan and manage the delivery programme of lifecycle works to ensure delivery in compliance with the best practice model for the contract.**
- **Ensure the appropriate governance model is adhered to for the approval and execution of the lifecycle programme.**
- **Manage project team direct reports and third-party suppliers to support the delivery of approved lifecycle plan.**
- **Manage and deliver the contract responsibilities for Capital projects that are instructed through the contract.**
- **Manage the project team direct reports and third-party suppliers to support the delivery of capital projects.**
- **Develop and produce reports and documentation to support the discussion and development of project opportunities.**
- **Identify and manage risk to both project workstreams including impact on the TFM and client performance requirements.**
- **Manage the projects workstream in compliance with contract KPI's and to avoid penalties.**
- **Produce and deliver both technical and financial reports to inform and support decisions on project approaches and solutions.**
- **Look to identify innovation, efficiencies and growth opportunities within both lifecycle and capital projects workstreams where any benefits can be had.**
- **Ensure projects are delivered in compliance with the applicable contract and corporate governance arrangements.**
- **Manage quality assurance and overall integrity of projects.**
- **Manage the project budgets and liaise with the Commercial Team were required.**
- **Facilitating the appointment of Design Teams & Contractors to the projects.**
- **Manage the communications with all stakeholders (internal & external).**
- **Report progress of projects at regular intervals and at various levels.**
- **Reviewing methods of working, processes, alternative materials etc in order to maximise commercial profitability.**
- **Seeking and developing ongoing continuous improvement.**
- **Develop and manage positive relationships with clients and stakeholders.**

**Person Specification**
- Confident, upbeat leadership
- The ability to work under pressure in a calm, positive way
- Empathy for your people.
- A desire and ability to succeed through the success of your team
- The ability to work on strategy and on fine detail - and to know when to prioritise each
- Comfort working with numbers and business financials such as P&L and Cash Flow
- Comfort working with complicated contracts
- The ability to express your thoughts clearly, whether written or spoken
- Collaboration with operational and functional colleagues within the contract and Mitie Communities and also across wider Mitie.