Quality and Compliance Administrator

Stockton Hall Hospital is a medium secure 112 bedded unit spanning over 7 wards, caring for people with mental illness, personality disorders and learning disabilities
Our services have produced excellent recovery results for those who stay with us and they are able to progress to low secure or locked rehabilitation if possible. We run a therapeutic programme to help patients to develop coping strategies, increase skills and resilience and enable patients to access the community to maximise their recovery potential.
**We are able to support people with**:
Complex mental health needs
Behaviours that challenge
Severe and enduring mental health needs
A learning disability
Personality disorders
Autism
Psychosis
Sexual offending behaviour
Substance misuse or forensic addictions
We are looking for a Quality and Compliance Administrator to join the team.
**The role**:
Provide administrative support on all aspects of Governance Compliance and Complaints at site. Required to provide efficient, professional and effective administrative and secretarial support to the Hospital Director.
- To support a patient safety culture and promote learning from incidents and complaints
- Support with investigations and reviews, including serious incidents, thematic reviews, whistleblowing and complaints,

ensuring reports are submitted within the given timescales and in accordance with policies
- Monitor Patient experience across the site, review themes, and support the changes to practice and policy in response to

this
- Work with Senior Management Team to review service improvement plans, and quality performance indicators and assist

in having an agreed set of objectives with SMART measures
- Ensure robust recording, monitoring and tracking of CQC notifications, 24/72hr reports and TIR/SI reviews
- Co-ordinate responses to patient complaints in accordance with Complaints Policy
- Ensure these plans are reviewed, escalating concerns where improvement isn’t occurring in a timely way
- Assist with providing analysis, thematic review and internal benchmarking in collaboration with colleagues and clinical

networks
- Contribute to the Clinical Audit and Policy development and implementation; this includes embedding of learning,

implementation of standards and that improvement is sustained
- Ensure that work is collaborative and in accordance with company and divisional values and behaviours at all times
- To assist with ensuring appropriate quality and safety continuous improvement in all areas for the people who use our

services, so that services are consistent in high quality service delivery, to avoid fluctuations in quality and graduate the
reduction in support so a self-sustaining culture which leads to better cost and clinical effectiveness is achieved
- Preparing Quality reports as and when required
- Leading on the organisation of the site Clinical Governance meeting.
- Using existing data systems and reports to support the site to improve patient experience and safety.
- You will be expected to provide cover and support to the wider team and site as and when needed

**You will need**:

- Experience in a similar role within Healthcare
- Experience of effectively managing diaries and working within tight schedules

In return for your expertise and hard work, we offer a wide range of benefits including:
Competitive benefits package and time off, including enhanced maternity leave
Extra service annual leave awards
Career development opportunities - ongoing learning and progress across the Staff Nurse grading is via a distinct career path
An employee assistance programme
Supplemented meals/refreshments when on duty
Free car parking
Relocation support
Payment into the pension scheme
NMC payment in full
CPD top up
Donation to a charity of your choice
If you are successful, you will be expected to complete a full two weeks induction upon starting with us at Priory and these occur on the first two weeks of every month. If you have to work a notice with your current employer, we recommend you do not hand your notice in until we are able to provide a start date to ensure a smooth transition between companies.