Front of House Co-ordinator

2 weeks ago

London, United Kingdom The Institution of Structural Engineers Full time

**Front of House Co-ordinator**
Contract: Permanent
Hours: Full-Time, 35 hours per week

**Salary**: £23,000 to £25,000 p/a depending on experience, plus excellent benefits package
Location: London, Farringdon
Do you have excellent customer service skills and pride yourself on understanding client’s needs? Are you a team player who has an appetite to learn and develop within the charity sector?
If this sounds like you, take your next step with us.
We are the Institution of Structural Engineers. The world’s largest membership body dedicated to the art and science of structural engineering. We represent the best creatives and innovators in the profession at a global level and tackling climate change isat the top of our agenda.
**The Role**
As a Front of House Co-ordinator, you will provide a professional and customer-focused front of house service in line with our service standards. You will be the main point of contact for all Institution enquiries, visitors, and deliveries and will work withinour Facilities team and collaboratively with our Learning and Development team to deliver a comprehensive service to all our customers.
Duties include:

- room booking for staff and clients, utilising our online booking management system (Condeco)
- meeting and greeting visitors and employees
- administration: ensuring our data is up to date and kept in line with GDPR
- room set up, including audio visual equipment
- hospitality preparation and service
You will be part of our Facilities team, working 35 hours per a week on a rota system. Shift patterns vary 8am - 4pm or 10am - 6pm with out of these hours work required on occasion to cover evening and weekend events.
**To be shortlisted for this post, you must have**:

- Experience supporting the delivery of conference/meeting room services
- Experience meeting and greeting on a front of house corporate reception or similar
- Experience working in line with service standards
- Excellent organisational skills
- Excellent written and oral communication skills
**What we can offer you**:

- 23 days’ paid annual leave (increasing with service to 28 days) plus bank holidays and flexi leave
- A pension scheme with up to 8% employer contributions
- Life Insurance
- Private Medical Insurance
- Permanent Health Insurance
- Health Cash Plan
- Employee Assistance Programme
- Season Ticket Loan
- Continuous Professional Development
**Working Conditions**:
We are based on the edge of the city, our office is bright, modern and open plan. We are a small and friendly workforce.
**Additional information**:
The Institution does not hold a visa sponsor licence, therefore, applicants who do not have the right to work in the UK and/or require visa sponsorship in order to continue working in the UK cannot be considered.
The Institution strives to have a diverse and inclusive workforce, where we can all be ourselves. We are an equal opportunities employer and value diversity and the perspectives people from different backgrounds bring. Applicants will not be excluded on thegrounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion and belief or sexual orientation.

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