Reactive Works Co-ordinator

1 week ago


Coventry, United Kingdom Newbury Commercial Glazing Full time

**Position Overview**:
**Key Responsibilities**:

- **Administrative Support**:

- Prepare and process all necessary paperwork for reactive works, including job orders, client documents, and reports.
- Maintain accurate and up-to-date records of completed and pending works.
- **Route Planning**:

- Plan and optimise routes for engineers to ensure timely and efficient service delivery.
- Adjust schedules dynamically in response to priority changes or unforeseen delays throughout the working day/week.
- **Client Liaison**:

- Act as the primary point of contact for clients, ensuring clear communication about the status of works and any requirements.
- Address client enquiries and concerns promptly, escalating issues when necessary.
- **Coordination with Engineers**:

- Communicate work orders and schedules to engineers, ensuring they have all the necessary information and materials for their tasks.
- Monitor progress and provide support to resolve any on-site challenges.
- **Quality Assurance**:

- Follow up on completed works to ensure client satisfaction and proper documentation.
- Assist in identifying and implementing process improvements to enhance operational efficiency.

**Skills and Qualifications**:

- Proven experience in a coordination or administrative role, ideally within a facilities management, construction, or repairs environment.
- Strong organisational and multitasking skills, with the ability to prioritise effectively in a fast-paced environment.
- Excellent communication skills, both written and verbal.
- Proficiency in using office software such as Microsoft Office (Word, Excel, Outlook) and scheduling tools.
- A proactive approach to problem-solving with attention to detail.
- Ability to work collaboratively with a team and independently when required.

**Job Types**: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

Additional pay:

- Yearly bonus

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Application question(s):
**Education**:

- A-Level or equivalent (preferred)

Work Location: In person

Application deadline: 21/02/2025
Expected start date: 03/03/2025



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