Sales Support Co-ordinator

**Join Kingswood Mobility Group as a Sales Co-Ordinator**

Are you ready to elevate your career in a dynamic and customer-focused environment? At **Kingswood Mobility Group**, we’re passionate about enhancing people’s lives by providing high-quality mobility solutions. With years of industry expertise, we have built a reputation for delivering exceptional products and outstanding customer service. Our mission is to support individuals in regaining their independence and we do this with a dedicated team who truly care. If you're looking for a company that values both its customers and employees, you’ve come to the right place

**About the Role**

As our Sales Support Co-Ordinator, you will play a pivotal role in ensuring that appointments are processed and issued in line with company requirements. You will provide administrative support and assistance to the Regional Consultants and Sales Advisors. You will also have the opportunity of assisting the Contact Centre, handling and converting customer enquiries via incoming and outgoing calls with the objective of arranging appointments efficiently and expediently. Your efforts will directly contribute to our mission of transforming lives with exceptional mobility solutions.

**Key Responsibilities**
- To confirm appointments, when made by the Contact Centre Executives, ensuring that they are in line with company criteria
- To make sure that Sales Advisors have appointments for all their available times, ensuring that they are in sensible geographical areas.
- To liaise with the Contact Centre Manager regarding the requirements for appointments.
- To complete all tasks correctly, display competency and ensure all SLAs are met, and where not possible escalation is completed.
- To update the results of each appointment on the computer system, as they become known.
- To maintain a record of Sales Advisor’s monthly availability. To collate this and advise the relevant Regional Consultant.
- To contact customers in order to ascertain what actually happened, updating the customer records and reporting back to the relevant Regional Consultant
- To ensure that the relevant Regional Consultant is aware of any problems or queries regarding their area or Advisors.

**Additional Responsibilities (Contact Centre)**
- Handling inbound and outbound customer calls, converting enquiries into appointments.
- Ensuring all customer data is accurate and relevant for the sales team
- Proactively following up on new and outstanding leads to maximise appointments
- Managing appointment reschedules efficiently
- Delivering a first-class customer experience by handling queries professionally
- Collaborating with internal teams to ensure seamless service delivery

**What We’re Looking For**:

- A confident communicator with an excellent telephone manner
- A target-driven individual with great attention to detail
- Someone who thrives in a fast-paced, customer-focused environment
- A team player with a proactive and positive attitude
- Previous experience in a contact centre or customer service role (desirable but not essential)

**Why Kingswood Mobility Group?**
- **Innovative Impact**:Join a company dedicated to creating life-changing mobility solutions.
- **Team Excellence**:Work alongside a passionate and collaborative team.
- **Professional Growth**:Benefit from ongoing training and career development opportunities.
- **Vibrant Culture**:Experience a supportive workplace that values its people.
- **Bonus & Incentives** - Achieve targets and earn extra rewards.
- **Training & Development** - Full support to help you succeed in your role.

**Contract**:Part-time**,**Permanent

**Working Schedule Patterns: 35** hours per week of rotating shifts as follows:
The hours of work are 35 hours per week between the hours of 8.00am and 7.00pm on rotating shifts Monday to Friday with two weekend days per month.

**Location**:Droitwich

**Start Date**:ASAP

**Ready to Join Us?**

If you’re looking for a **rewarding role** where you can make a real difference, we’d love to hear from you Join **Kingswood Mobility Group** and become part of a team that cares about people and their independence.

**Application Details**:

- **Job Types**: Full Time, Permanent
- **Work Location**: Droitwich

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£27,000.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme

Work Location: In person